The City of Stamford WPCA Embraces More Speed, Simplicity, and Security with the All-New KUBRA EZ-PAY

KUBRA proudly announces that the City of Stamford Water Pollution Control Authority (WPCA) has transitioned to the all-new KUBRA EZ-PAY®, setting a new standard for on-demand payment solutions. EZ-PAY delivers unmatched speed, simplicity, and security, harnessing advanced technology and an intuitive design. This transformative step confirms the City of Stamford WPCA’s commitment to innovation and excellence, affirming its 'Business Ready, Forward Thinking' ethos.

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The City of Stamford WPCA was recently honored with the “Electrifying Delivery Award” at KUBRA’s annual client conference, iConnect. This award recognizes KUBRA clients who provide exemplary or unique customer experiences. The City of Stamford WPCA won for implementing the new KUBRA EZ-PAY.

With the launch of the new EZ-PAY, Stamford WPCA customers can expect a more user-friendly interface and quicker transactions through streamlined channels that enhance the user experience, improve customer satisfaction, and simplify payment management. EZ-PAY provides numerous self-service options, allowing residents to schedule or cancel payments and check their transaction history effortlessly.

“The KUBRA EZ-PAY payment system provides our customers with a seamless way to make payments.” expressed Vernessa DeCausey, Finance Manager at the City of Stamford WPCA. “It offers ease of use, robust security, and a user-friendly experience. Customers can save their payment information and receive email notifications for added convenience.”

KUBRA ensures the highest level of data protection for clients, including PCI version 4 compliance. Using advanced stateless tokenization and comprehensive encryption throughout the payment process, residents can trust the safety and integrity of their financial interactions with their city’s Water Pollution Control Authority.

The microservices architecture supports the new EZ-PAY solution, promoting scalability, optimization, and seamless integration. It allows the City of Stamford WPCA to adapt flexibly, deploying new features swiftly and maintaining reliable service even during peak demands.

“We were thrilled to work with the City of Stamford WPCA in their transition to our new KUBRA EZ-PAY solution. The team at Stamford WPCA brought a forward-thinking mindset and commitment to innovation. Working collaboratively with their team, we were proud to support the City’s mission of advancement and excellence in client engagement,” says Tony Di Iorio, COO of KUBRA. “The success of our partnership and the success of this deployment highlights KUBRA’s dedication to providing advanced technology that enhances speed, simplicity, and payment security.”

About KUBRA

KUBRA provides customer experience management solutions to some of the largest utility, government, and insurance entities across North America. Their extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 2 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.

About the City of Stamford

Stamford is Connecticut’s second-largest city, with a population of over 135,400. Stamford has an impressive number of corporate headquarters, four of which are Fortune 500 companies, and nine are Fortune 1000. The dense number of corporate headquarters is unrivaled in the state, an uncommon achievement for a city of size. Stamford is a city rich in cultural diversity with a rapidly growing tech startup community, a strong healthcare system, top-tier schools, an unemployment rate well below the federal and state levels, and residential options for all ages and income levels. For more information about the City of Stamford, please visit their website.

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The transition to KUBRA EZ-PAY® for on-demand payment solutions confirms the City of Stamford WPCA’s commitment to innovation and excellence, affirming its 'Business Ready, Forward Thinking' ethos.