Compareemcasa, the leading digital insurance marketplace in Latin America, has announced the launch of its new automated agent powered by A.I. The company's decision to move their operations towards a full digital model in 2016, which in turn led to the termination of call center operations in 2018 and the adoption of chat as the key channel for interactions, has now paid off. With over four years of proprietary data from customer interactions and the new developments from ChatGPT, Comparaencasa has built the most robust intelligent agent in the region and probably a pioneer of its kind in the insurtech world. This puts the company undisputable at the forefront of the A.I. race in insurtech Latin America.
The insurance market in Latin America has been growing steadily over the past decade, driven by factors such as rising disposable incomes, increasing awareness about insurance products, and favorable government policies. However, the insurance penetration rate in the region remains low compared to more developed markets. According to a report by Swiss Re, the insurance penetration rate in Latin America stood at 3.5% in 2019, compared to a global average of 6.2%. This presents a significant opportunity for companies like Comparaencasa to tap into the growing demand for insurance products in the region.
The new automated agent will enhance the experience of both current and new customers, offering a faster, more efficient, and personalized service. Customers can now obtain insurance quotes and make claims directly through the chatbot. The new technology allows customers to bypass long waiting times and receive instant responses to their queries.
"Comparaencasa has always been committed to delivering the best customer experience possible," said Lucas Lezcano Velez, Company´s CEO. "Our early adoption of digital and chat has allowed us to build a solid foundation and continuously innovate our services. The launch of our new automated agent is a testament to our commitment to providing our customers with the latest technological advancements. We are confident that the new agent will revolutionize the insurance industry in Latin America.
"Comparaencasa currently operates in Argentina, Mexico and starting up operations in Chile and Colombia. Compareemcasa operates in Brazil. The company has been providing customers with competitive insurance quotes and brokerage for over a decade. With the new automated agent launched initially in Beta in the Argentinean operation, the company is poised to take its services to the next level, cementing its position as a leader in the Latin American insurance industry.
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Media Contact
Company Name: Comparaencasa
Contact Person: Laura Hernandez
Email: Send Email
Country: United States
Website: https://www.comparaencasa.com/
