November 13, 2024 - Boca Raton, Florida - Joel Frenette, CTO of TravelFun.Biz, has been awarded the prestigious title of “Best Global AI Integrations Expert & Job Retention Specialist” in the Excellence Award in Project Management. Frenette’s expertise and leadership in managing a multi-year, multi-million-dollar AI integration project for a Fortune 500 company, in Florida, highlights his dedication to maintaining a workforce-focused approach in advancing artificial intelligence within complex, high-stakes environments.
In his role, Frenette oversees dozens of efficient and effective teams operating within a SAFe Agile framework, ensuring seamless coordination and progress across the project’s many value streams. His innovative approach centers on using AI to enhance — rather than replace — human roles, aligning perfectly with the leadership’s commitment to a people-first work culture. The project leverages cutting-edge AI solutions, including advanced chatbots, text-to-speech capabilities, speech recognition, and machine learning analytics on account data. These technologies improve efficiency and customer service, freeing top agents to handle complex issues and allowing for deeper, human-centered client relationships.
Reflecting on his decision to take on this challenging project, Frenette stated, “Joining a Fortune 500 company on a program of this scale was a significant decision for me. I was only willing to lead this integration if AI would enhance the human work experience rather than replace it, and executive leadership wholeheartedly supported this vision.” His human-centric philosophy has already proven transformative, fostering an environment where AI amplifies the strengths of the workforce without compromising their roles.
This award showcases Frenette’s expertise in AI-supported job retention strategies and his excellence in program management, underlining his commitment to pushing the boundaries of innovation with integrity and a people-focused approach. To learn more about Joel Frenette and his transformative work, visit JoelFrenette.com.
About Joel Frenette
As Senior Technical Program Manager and CTO, Joel Frenette plays a key role in driving innovative technology solutions that empower human connections. TravelFun.Biz, known for its award-winning training programs, was recently recognized with the Gold Winner for “Best Travel Agent Training Program” in the 2024 Magellan Awards by Travel Weekly, and the “Best AI-Based Travel Agent Training Program” by LUXLife Magazine. Last year, the agency’s pioneering training initiatives had earned multiple awards, including the 2023 Silver Magellan Award for “Best Social Media Training for Travel Agents” and the 2023 Nautical Tourism Award for “Best Travel Agent Training Program” by LUXLife Magazine.
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