NexTalk has officially been approved by the FCC as a provider of IP CTS (Internet Protocol Captioned Telephone Service)—a significant milestone in its mission to make communication more accessible for all.

NexTalk SpeechPath: Real-Time Captioning for Phone Calls

As part of this approval, NexTalk will leverage its SpeechPath technology to deliver real-time captioning of phone calls on Windows desktops. Designed specifically for hard-of-hearing and deaf adults who need captions to understand phone conversations, SpeechPath provides an essential accessibility tool that accurately captions both sides of the conversation and provides the user with a real-time transcript of the call.

Performance Advantages

NexTalk’s technology, powered by automated agents, ranks among the best in the industry for Word Error Rate (WER) and Latency (Delay) — meaning captions are more accurate and appear faster. For SpeechPath users, this ensures:

• Minimal transcription errors, even during fast or technical conversations
• Captions that keep pace with live speech, avoiding lag or overlap
• Privacy and Security, as no third-party human is involved in the conversation

Bridging Communication Gaps

SpeechPath helps bridge communication gaps by making spoken dialogue immediately visible—whether during a business call, scheduling appointments, or reconnecting with family. It's available to qualified individuals who are deaf or hard of hearing and meet IP CTS eligibility requirements.

Why IP CTS Matters

IP CTS is a federally funded communication service, supported by the TRS Fund, that provides no-cost access to captions for individuals who are deaf or hard of hearing. IP CTS provides real-time captions of phone conversations at no cost to qualified users, combining voice and text for independent communication. All IP CTS providers must complete a detailed FCC approval process to ensure compliance, accuracy, and service reliability. NexTalk is honored to be approved as an official provider in this critical space.

"SpeechPath is a lifeline for people who have been excluded from voice-based communication for too long. We’re proud to deliver a solution that meets real needs and exceeds expectations." – Ian Thomas, Sales Manager at NexTalk

“SpeechPath has given me the ability to more accurately understand people. It improves my ability to communicate.” – Patty, SpeechPath User

For more details on SpeechPath, visit https://www.nextalk.com/speechpath/

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