Innovation across AI and integrated hybrid communications solutions underscores its commitment to driving long-term value for customers and partners as an industry leader

Mitel, a global leader in business communications, enters 2026 financially strengthened and ideally positioned to meet the market’s growing demand for hybrid communications and AI-driven solutions. With a renewed capital structure and strong operational momentum, the company has expanded its portfolio and capacity to support enterprises pursuing secure, flexible hybrid deployment strategies that address the demands of today and the opportunities with emerging technologies of tomorrow.

Backed by a global customer base of over 70 million users in more than 100 countries, 2025 has been a milestone year in Mitel’s evolution as a leader in hybrid communications. The company strengthened its financial profile, introduced new executive and board leadership, and refined its strategy across hybrid communications and AI-powered customer experience. This foundation enables Mitel to streamline global operations and accelerate innovation across its portfolio, giving enterprises greater choice, control, and resilience as they continue to modernize their environments, drive workforce productivity, and serve their customers.

Mitel also advanced its technology ecosystem and operational foundation in 2025. The company collaborated with Zoom to jointly develop an AI-first hybrid communications and collaboration solution. By integrating Zoom Workplace and Zoom AI Companion with Mitel’s flagship telephony platforms, the two companies are delivering a unified modernization path for enterprise customers. Mitel also demonstrated its commitment to supply chain resilience by relocating Internet Protocol (IP) phone production to Germany through its partnership with Gigaset. This move bolstered supply chain stability, improved delivery times for European customers, and reinforced the company’s ability to support mission-critical hybrid environments globally.

“Across the organization, there is an unmistakable sense of momentum as we solidify our focus on hybrid communications and AI-powered customer experiences,” said Mike Robinson, Chief Executive Officer of Mitel. “Our strengthened foundation and renewed operational clarity give us the ability to move faster, innovate with purpose, and deliver the flexible, resilient solutions enterprises are seeking. I’m energized by the progress we’ve made and confident in our direction as we step into 2026.”

“As enterprises accelerate adoption of hybrid communications, our research shows they increasingly prioritize unified experiences that preserve flexibility, resiliency, and control,” said Oru Mohiuddin, Research Director, IDC. “Mitel has emerged as a leader in this space, advancing a hybrid architecture that blends innovation with operational continuity. By extending AI-powered capabilities across its portfolio while maintaining its focus on customer-driven deployment models, Mitel is helping organizations modernize at a pace and in a framework that aligns with their business requirements.”

“Mitel’s strength in the enterprise market comes from its ability to unite scale, flexibility, and lifecycle management in ways that competitors often can’t match,” said John Malone, President and CEO of The Eastern Management Group. “Its hybrid approach, enabled through the Common Communications Framework, gives organizations control over deployment, compliance, and migration, while the integration of unified communications (UC) and customer experience (CX) delivers greater operational consistency across the enterprise. As communications environments become more complex, Mitel’s model provides a pragmatic path forward that protects existing investments and supports long-term modernization.”

Mitel 2025 Business Highlights

• Mitel announced the general availability of Mitel CX, bringing its AI-powered customer experience platform to enterprises worldwide. Mitel CX empowers organizations to deliver faster, personalized experiences by automating workflows and enabling seamless team collaboration, ensuring businesses can stay ahead of fast-changing consumer expectations.
• Zoom and Mitel announced the rollout of their AI-First hybrid communications solution. This new solution is designed to meet the growing enterprise demand for hybrid UC deployments by offering a “best-of-both-worlds” approach that empowers organizations to deliver mission-critical communications capabilities alongside exceptional collaboration functions to enhance business productivity.
• Genesys and Mitel joined forces to transform the customer experience. The new go-to-market relationship is designed to offer large enterprises the benefits of Genesys and Mitel's advanced AI-powered experience orchestration capabilities, combined with their deep system integration and services expertise, to reduce complexity and transform customer engagement.
• Mitel unveiled Workflow Studio: a low-code/no-code integration platform powered by GenAI. Built around an intuitive drag-and-drop user experience (UX), it enables users to easily automate advanced communication processes that connect workforces, such as AI-driven call routing, real-time language localization, and automated visitor registration, without requiring complex coding.
• Mitel launched its enhanced Global Partner Experience to drive growth in hybrid communications. The program unifies the Mitel and Unify partner ecosystems under a single, modern framework, delivering a simplified and scalable experience backed by streamlined tools, harmonized incentives, and integrated systems.
• Mitel emerged from financial restructuring. As a result, Mitel has a significantly stronger balance sheet and capital structure, well-positioning the company to optimize its global operations and drive profitable and efficient growth. These improvements enhance Mitel’s financial flexibility, enabling the company to better execute its strategic priorities while continuing to meet customers’ needs.
• Mitel brought phone production to Germany to bolster global supply chain stability. This move leverages renowned German engineering to enhance device quality and reliability and reinforces predictable access to Mitel solutions globally.
• Mitel also welcomed several new leaders to its executive team in 2025:

• Appointing Mike Robinson as CEO to lead the company’s next phase of hybrid communications transformation.
• Announcing a new board of directors to enhance leadership and accelerate momentum in the UC market.
• Naming Marco Landi as Mitel’s Group Vice President of International Sales to advance relationships, strategy, and innovations to drive global adoption.

Mitel 2025 Awards & Recognition

• In February, two Mitel Leaders were recognized on the prestigious 2025 CRN® Channel Chiefs List.
• Also in February, Frost & Sullivan recognized Mitel with the 2025 European Enabling Technology Leadership Award.
• In March, Mitel secured a 5-star rating in the 2025 CRN® Partner Program Guide.
• In April, Mitel was selected as the recipient of the 2025 Compass Intelligence Award for Enterprise Communications, recognizing the company’s leadership in hybrid UC solutions.
• In May, six Mitel leaders were spotlighted on the 2025 CRN® Women of the Channel List.
• In June, Mitel CX was named “Overall Customer Support Solution of the Year” in the 2025 RemoteTech Breakthrough Awards Program.
• In August, Mitel CX received the 2025 Contact Center Technology Award from Customer Magazine.
• In November, Mitel scored high as a global provider of large enterprise UC and CC systems in Eastern Management Group’s survey.
• In December, Mitel was named a Leader in the Aragon Research Globe™ reports for both Intelligent Unified Communications and Collaboration (iUC&C) and Intelligent Contact Center (iCC) for the second consecutive year.

Collectively, these milestones underscore Mitel’s commitment to helping enterprises modernize on their own terms, setting the stage for continued growth and industry achievement in 2026.

About Mitel

Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn.

Mitel is the registered trademark of Mitel Networks Corporation.

All other trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251219697380/en/