Best Project Management Software Revealed by Users Through SoftwareReviews

Wrike, Adobe Workfront, LiquidPlanner, Smartsheet, GanttPRO, Asana, and Basecamp are the 2021 Project Management Data Quadrant Gold Medalists.

SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Project Management Data Quadrant Awards, naming seven vendors as gold medalists. The following vendors are winners according to the feedback provided by their end-users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:

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Wrike, Adobe Workfront, LiquidPlanner, Smartsheet, GanttPRO, Asana, and Basecamp are the 2021 Project Management Data Quadrant Gold Medalists. (Graphic: Business Wire)

• Wrike
• Adobe Workfront
• LiquidPlanner
• Smartsheet
• GanttPRO
• Asana
• Basecamp

“The pandemic has highlighted the fact that project data needs to be centralized, even if project teams are not. Project Managers need to rely on current, accurate data to succeed in their job. After 18 months of remote work, Project Management software has shifted further towards being more of a collaboration solution than a cost and timeline calculator,” Ugbad Farah, senior research analyst, Info-Tech Research Group.

What makes the SoftwareReviews Data Quadrant different?

The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

Wrike, with a Net Emotional Footprint of +98, ranked strongly in workflow management by including the ability to support flexible and comprehensive workflow-based capabilities. Adobe Workfront received a Net Emotional Footprint of +95 and exceeded user expectation in many categories, especially in business value creation. LiquidPlanner, with a Net Emotional Footprint of +95, performed well overall, particularly in helping the customer successfully implement new solutions to realized full value and promote user adoption. Smartsheet, with a Net Emotional Footprint of +93, ranked high in hierarchical task tracking to create templates and unique projects to support tasks that can be divided into sub-tasks and be delegated.

GanttPRO, with a Net Emotional Footprint of +90, performed exceptionally in planning and scheduling. Asana received a Net Emotional Footprint of +94 and satisfied users by including exceptional collaboration features, which allows users the ability to view, share, and direct work between co-workers in real and near real-time. Basecamp, with a Net Emotional Footprint of +97, performed well overall, particularly in business value creation.

In general, Project Management users were most satisfied with collaboration features and most dissatisfied with complicated customizations and integration processes.

About SoftwareReviews Data Quadrant Awards and Software Reports:

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

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