A company based in Los Angeles launches their QA and speech analytics services to assist contact centers in conducting measures to improve staff performance.
Los Angeles, United States - May 29, 2020 /PressCable/ —
California-based company Call Criteria launches their quality assurance and voice analytics services for contact centers looking to improve their staff’s communication and interaction with their callers. The company provides accountable, unbiased, and scalable solutions to businesses from various industries.
Additional information can be found at http://callcriteria.com.
One of the biggest benefits of the newly launched services is instant access to highly trained personnel who can conduct quality assurance measures on the clients’ behalf. With Call Criteria’s expert solutions, there is no need to hire and train new staff to handle the work. Clients do not have to spend time and money on updating the QA staff’s training either, further improving cost-efficiency.
By partnering with Call Criteria, clients can also benefit from the company’s inventive technologies. They get access to an actionable dashboard that gives them an overview of each agent’s scores and rankings, as well as top missed points and precise coaching advice. They can also easily retrieve records of individual, manual call reviews.
Call Criteria’s scorecard system is another boon to call centers. Instead of implementing standard scorecards for all their clients, the company devises customized scorecards based on each contact center’s requirements. Clients can also expect to receive data derived from dynamic questions and answers, in lieu of the more common “yes” or “no” responses.
As practiced by very few call centers in the world, Call Criteria’s QA processes are assisted by voice analytics. The company, however, recognizes that the accuracy level of AI technology is still low relative to human hearing. For this reason, they make sure that voice analytics data go through review by experienced human QA analysts to capture any nuances that technology cannot.
With capabilities in the areas of quality assurance, coaching, sales performance, and AI-enabled voice analytics, Call Criteria is composed of a team of experts with extensive knowledge in call center best practices and operations. The company headquartered in Los Angeles serves clients from education, mortgage, automotive, utilities, finance, and home services, among other industries.
Interested parties may visit the above website to know more.
Contact Info:
Name: Ryan Stomel
Email: Send Email
Organization: Call Criteria
Address: 19525 Ventura Blvd., Los Angeles, CA 91356, United States
Phone: +1-866-903-9540
Website: https://www.callcriteria.com
Source: PressCable
Release ID: 88959620
