Skip to main content

I flew Southwest six months after its fatal accident — here's why I'm now more likely to use the airline again (LUV)

Courtesy of Southwest Airlines

  • I flew Southwest Airlines for the second time in my life as I traveled from New York City to St. Louis in October.
  • I came away satisfied with my flight and more likely to use Southwest in the future.
  • The plane's cleanliness and entertainment options, as well as the ability to check my suitcase for free, were the biggest highlights.

 

As airplane seats get smaller and fees get larger, what once seemed like small comforts take on greater importance. 

In October, I flew Southwest Airlines for the second time in my life as I traveled from New York City to St. Louis, six months after a passenger on a Southwest flight died following a mid-flight engine failure. The flight was like most others I've taken but had a few notable differences from United and Delta, the airlines I most frequently use. Some of the differences were cosmetic and others were more substantive, but overall, my flight left me with a positive impression of Southwest and increased the odds I'll use it again.

The first time I flew Southwest, I was startled by its lack of seating assignments and unconventional boarding process. This time, I knew what to expect and was more attuned to some of the details I'd previously missed. While the plane's legroom and seat width were average and below average, respectively (according to SeatGuru), there were a few parts of my travel experience that impressed me. 

Being able to check my bag for free was a significant perk, and the seats were cleaner and seemed to be made of more comfortable material than what I'm used to when flying economy on other airlines. Southwest's entertainment options were the biggest surprise, as the airline's website offered a wide range of movies, music stations, and television shows, many of which were free, without requiring me to download an app.

Here's what I thought of my second experience with Southwest.

My flight was at 7:25 a.m. on a Monday, so when I arrived at LaGuardia Airport a little before 6, I wasn't surprised to find a nearly empty check-in counter.Mark Matousek / Business Insider

I was happy to find that checking my suitcase was free.Mark Matousek / Business Insider

My trip was about three-and-a-half days in total, which would have made it difficult to fit everything I needed in a carry-on bag. My suitcase is too big to qualify as a carry-on item, so Southwest's policy allowing customers to check two bags for free (so long as they're under 50 pounds and don't exceed 62 inches in any direction) saved me a total of $60 for the trip, compared to United, American, or Delta.



The security line was a little more crowded than I expected, though not unreasonably so.Mark Matousek / Business Insider

I was very surprised by how many people were on my flight.Mark Matousek / Business Insider

I hadn't imagined a New York-to-St. Louis flight would be near capacity early on a Monday morning, though I later learned the flight's final destination was Las Vegas, which may have explained the big crowd.



Since it doesn't let customers choose their seats when they buy their tickets, Southwest uses a different boarding system than other airlines.Mark Matousek / Business Insider

After you check in, you're given a boarding group and number that determines when and where you line up to board. Unless you pay an extra fee, your boarding position is determined by the time at which you check in for your flight.



See the rest of the story at Business Insider

See Also:

SEE ALSO: 10 easy ways to save money on last-minute travel

Data & News supplied by www.cloudquote.io
Stock quotes supplied by Barchart
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms and Conditions.