LINQ Expands Services & Support to Help School Districts Unlock Their Full Potential

New investments in LINQ Smart Start, AI-powered tools, and customer success aim to streamline operations, empower staff, and drive long-term value

LINQ, the premier software provider exclusively serving K-12 school operations, today announced expanded investments in LINQ’s Services & Support offerings designed to help school districts unlock their full potential. Building on its commitment to customer success, LINQ is expanding its LINQ Smart Start onboarding experience, enhancing AI-powered assistance and deepening its focus on long-term customer partnerships.

These initiatives arrive as districts across the U.S. face growing operational challenges and increasing demand for efficiency, compliance, and student-focused outcomes. With over 30% of U.S. school districts relying on LINQ to manage critical functions such as school nutrition, parent to school payments, finance, and HR, LINQ’s expanded offerings underscore its unwavering dedication to client success.

“At LINQ, unlocking potential begins with our clear north star—simplifying district operations to deliver long-term value,” said Bryan Jones, CEO of LINQ. “By advancing our support capabilities, from faster onboarding to smarter service, we help districts optimize resources, reduce complexity, and focus their attention where it matters most: empowering educators and supporting students.”

LINQ’s Service & Support ecosystem now includes several key enhancements:

• An improved LINQ Smart Start onboarding experience, offering districts a smoother, more personalized transition onto the platform
• Introduction of an Implementation Portal that provides districts with real-time visibility into onboarding timelines, deliverables, and milestones
• Debut of Support Avatar "Q," a friendly AI-powered assistant available through chat and voice for real-time answers and faster issue resolution
• Rollout of a centralized Support Hub, a platform that provides case visibility, embedded chat within LINQ products, and enhanced access to contact lists

Plus, each district is supported by a designated Customer Success Manager, ensuring consistent partnership and alignment with district goals. Future improvements include SMS text support and an expanded Q functionality for email and additional knowledge base resources.

These advancements build on LINQ’s three-tiered support model, which resolves 80% of calls within 30 seconds and delivers a customer satisfaction score of 97.6% among districts.

“At LINQ, our Services & Support teams are integral to each district’s success story,” said Laura Thorn, Chief Customer Officer at LINQ. “We have invested in areas that matter—personalized onboarding through Smart Start, faster resolutions with AI-driven support, and stronger partnerships through our expert teams. Our Certification Program, now available across multiple solutions, gives district staff role-based training to drive confidence, adoption, and long-term success.”

Districts are already seeing the impact of LINQ’s expanded support lifecycle, from onboarding to resolution. For example, Nebo School District in Utah faced payroll delays due to legacy time clock import issues, which were taking up to 90 minutes to process. Through close collaboration with their implementation and support teams, including dedicated follow-up engineering escalation, and real-time resource sharing via the LINQ Support Hub, LINQ delivered a solution that reduced the process to 30 seconds, a 99% improvement in efficiency.

“We really appreciate all the resources that are coming our way—especially the Release Schedule and organized Release Notes in the LINQ Resource Center,” said Suzette Lindquist, Software Support Specialist at Nebo School District. “Combined with the great work and communication from Aubrey Pope, Senior Client Success Manager at LINQ, these tools make us feel truly supported with the product.”

In addition to onboarding enhancements, LINQ’s dedication to continuous support includes weekly technical touchbases, monthly webinars, and over 1,160 on-demand videos available through LINQ University. To further extend value, LINQ proactively empowers district teams by delivering timely insights thought curated newsletters, targeted release updates, and forthcoming interactive user forums helping leaders anticipate challenges, streamline compliance, and unlock greater operational efficiency. To learn more, visit www.linq.com/experience.

About LINQ

LINQ modernizes K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. LINQ streamlines finance, HR, nutrition management, and payments into a secure unified platform, reducing administrative burden and untangling workflows. LINQ partners with 30% of school districts across the U.S., helping serve over 1 billion school meals annually to over 17 million students and processing payroll for 364,000 teachers, administrators, and staff. Over 3.4 million registered users on the LINQ Connect app can use it to manage school fees and payments. Learn more at www.linq.com.

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“At LINQ, unlocking potential begins with our clear north star—simplifying district operations to deliver long-term value,” said Bryan Jones, CEO of LINQ.