The following information includes forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995. These
forward-looking statements are identified by terms and phrases such as
"anticipate," "believe," "intend," "estimate," "expect," "continue," "should,"
"could," "may," "plan," "project," "predict," "will" and similar expressions
and include references to assumptions and relate to our future prospects,
developments and business strategies.
Factors that could cause actual results to differ materially from those
expressed or implied in such forward-looking statements include, but are not
limited to:
We undertake no obligation to revise the forward-looking statements
included in the following information to reflect any future events or
circumstances. Our actual results, performance or achievements could differ
materially from the results expressed in, or implied by, these forward-looking
statements. Factors that could cause or contribute to such differences are
discussed in the section entitled "Management's Discussion and Analysis of
Financial Condition and Results of Operations—Overview and Factors
Affecting Our Future Prospects" included in our Annual Report on Form 10-K for
fiscal year 2003.
To Our Stockholders, Customers and Associates:
Rite Aid's turnaround took hold in fiscal 2003, as we finished the year
with a solid cash position and an operating performance that exceeded our
guidance each of the four quarters and for the year. We commend all of our Rite
Aid associates for delivering these results in spite of a weak economy and a
very competitive retail environment.
We are proud of a number of achievements this year:
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We
increased same store sales by 6.7 percent, continuing to lead the drugstore
channel in same store sales increases of non-prescription products; |
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• |
Our
operating performance improved dramatically and increased significantly as a
percent of sales; |
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• |
Cash
from operations rose to $305.4 million from $16.3 million; |
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• |
We
reduced our net loss to $112.1 million from $827.7 million; |
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• |
The
productivity of our stores improved with average sales per store rising to $4.6
million from $4.3 million; |
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• |
We
remained an industry leader in the dispensing of generic prescriptions, which
is good for us because of higher margins and good for the customer because of
lower prices; |
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Inventory
turns improved dramatically and for the third year in a row; and |
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• |
We
ended the year with approximately $700 million in liquidity. |
Because of the substantial progress we've made, we recently were able to
launch a major refinancing almost two years ahead of schedule. This refinancing
will extend the maturity on a major portion of our debt to 2008, giving us
greater flexibility to continue to improve our business, and, down the road,
start a new store development program again.
Despite the recent challenging environment for all of retail, we continue
to operate in the right sector with prescription sales projected to grow at
least 30 percent over the next three years.
The trends are in our favor. Every year, more baby boomers move into
their high prescription usage years. Drug companies continue to spend billions
on research and development to create new drug therapies for diseases we know
and illnesses we haven't heard of yet. New drugs have started to move through
the FDA approval process faster. And over the next five years, three times as
many branded drugs will come off patent as in the last five years, which will
make prescriptions more affordable and be a boon for higher margin generics.
Rite Aid is better positioned than ever to capitalize on this growth as
we start fiscal 2004 by continuing the strategy that worked so well for us this
past year: improving the productivity of our store base. We've become laser
like in our focus with action teams built around just four critical priorities
that we know will directly impact the bottom line.
Growing prescription
count is number one because pharmacy represents 63 percent of our
business and has the most potential for natural growth. Initiatives include
increasing recruitment of pharmacists in hard to staff areas, a new program for
reacquisition of former customers, a focus on seniors and improvements to our
managed care and clinical services product lines. We have doubled our capital
budget for acquiring prescription files, since they provide a quick return on
investment. We believe new and improved technology will also deliver results as
we continue to roll out our next generation pharmacy system, expand
e-prescribing so more doctors can send prescriptions electronically and market
our enhanced automated refill system. These will make it even easier for both
patients and doctors to use Rite Aid.
Our second critical priority is growing front-end sales. We are
increasing our emphasis on ethnic marketing and targeting specific audiences
like teens. We are developing plans to grow our highest impact categories, to
increase transaction size and to continue to cross-sell the pharmacy and front
end customer. While we've made some progress in that area, it still remains a
major opportunity for all drugstores. We will also continue to capitalize on
our own success stories like our supplier advisory board, which helped us
better the competition last year with a new first to market strategy; our
private brands, which today account for 10.8 percent of our non prescription
sales and differentiate us from competitors; and our GNC "store within a store"
that has kept our vitamin sales strong while they softened industry wide.
We would never be as successful as we could be with our first two
critical priorities if we didn't focus on the third one—improving customer satisfaction.
We're enhancing our customer service training, working on a quicker resolution
to complaints and developing plans to improve our associates' workflow and work
experience. Improving the customer's shopping experience is also at the top of
the list, with a focus on convenience and consistency. Our capital commitment
for fiscal '04 includes plans to remodel 180 stores and reset 150 additional
stores.
Our final critical priority is to contain expenses. We made excellent
progress in fiscal '03, but we see continued areas for improvement. Our team
has targeted very specific areas of cost control that involve the corporate
office, supply chain and the stores.
As always, we want to thank our board of directors, lenders, suppliers
and customers for their support and faith in our turnaround. We want to thank
our 72,000 associates for their hard work and dedication because without them,
we would never have come as far as we have today. And we would like to thank
our stockholders for their patience. We realize the stock price has risen
little in the last two years and that the turnaround has taken longer than some
expected. However, we believe that if we continue to work our plan, improve our
business and each year continue to better our results, the stock price will
take care of itself.
Recently the company announced that both of us are taking on new roles
next month, with Mary promoted to chief executive officer and Bob staying on as
an active chairman of the board. Our strong working relationship will continue
as we focus on returning Rite Aid to profitability, delivering stockholder
value and leading Rite Aid to a bright future.
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Robert G. Miller Chairman and
Chief Executive Officer |
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Mary Sammons President and Chief
Operating Officer |
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