def14a
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
SCHEDULE 14A
Proxy Statement Pursuant to Section 14(a) of
the Securities
Exchange Act of 1934 (Amendment No.
)
Filed by the Registrant
x
Filed by a Party other than the Registrant
o
Check the appropriate box:
|
|
|
o Preliminary
Proxy Statement |
|
|
o Confidential,
for Use of the Commission Only (as permitted by Rule 14a-6(e)(2)) |
|
|
x Definitive
Proxy Statement
|
o Definitive
Additional Materials
|
o Soliciting
Material Pursuant to §240.14a-12
|
TeleTech Holdings, Inc.
(Name of Registrant as Specified In Its Charter)
(Name of Person(s) Filing Proxy Statement, if
other than the Registrant)
Payment of Filing Fee (Check the appropriate box):
|
|
x |
No fee required.
|
|
o |
Fee computed on table below per Exchange Act
Rules 14a-6(i)(4) and 0-11.
|
|
|
(1) |
Title of each class of securities to which
transaction applies:
|
|
|
(2) |
Aggregate number of securities to which
transaction applies:
|
|
|
(3) |
Per unit price or other underlying value of
transaction computed pursuant to Exchange Act Rule 0-11
(set forth the amount on which the filing fee is calculated and
state how it was determined):
|
|
|
(4) |
Proposed maximum aggregate value of transaction:
|
|
|
o |
Fee paid previously with preliminary materials.
|
|
o |
Check box if any part of the fee is offset as
provided by Exchange Act Rule 0-11(a)(2) and identify the
filing for which the offsetting fee was paid previously.
Identify the previous filing by registration statement number,
or the Form or Schedule and the date of its filing.
|
|
|
(1) |
Amount Previously Paid:
|
|
|
(2) |
Form, Schedule or Registration Statement No.:
|
TABLE OF CONTENTS
TELETECH HOLDINGS, INC.
9197 S. Peoria Street
Englewood, Colorado 80112
NOTICE OF ANNUAL MEETING OF STOCKHOLDERS
The Annual Meeting of stockholders of TeleTech Holdings, Inc., a
Delaware corporation, will be held at 9197 S. Peoria
Street, Englewood, Colorado 80112 on Thursday, May 24,
2005, at 10:00 a.m., local time, for the following purposes:
|
|
|
1. To elect six directors to serve until the next Annual
Meeting of stockholders or until their successors are duly
elected and qualified (see page 8); |
|
|
2. To approve the amendment to the Companys Employee
Stock Purchase Plan of TeleTech Holdings, Inc. (see
page 26); |
|
|
3. To ratify the appointment of Ernst & Young LLP
as our independent auditor for 2005 (see page 28); |
|
|
4. To consider the Stockholder Proposal (see
page 28); and |
|
|
5. To transact such other business as may properly come
before the Annual Meeting. |
The record date for the Annual Meeting is April 1, 2005.
Only stockholders of record at the close of business on that
date are entitled to notice of and to vote at the Annual Meeting.
|
|
|
By Order of the Board of Directors, |
|
|
|
|
Christy T. OConnor
|
|
Assistant General Counsel and Assistant Secretary |
Englewood, Colorado
April 4, 2005
YOUR VOTE IS IMPORTANT.
PLEASE COMPLETE, DATE, SIGN AND RETURN YOUR PROXY CARD
PROMPTLY.
TELETECH HOLDINGS, INC.
9197 S. Peoria Street
Englewood, Colorado 80112
PROXY STATEMENT
ANNUAL MEETING OF STOCKHOLDERS
To be Held on May 24, 2005
The Board of Directors of TeleTech Holdings, Inc., a Delaware
corporation (TeleTech, the Company,
we, us, or our) is
soliciting proxies to be used at our Annual Meeting of
stockholders to be held at 10:00 a.m. on May 24, 2005,
at TeleTech Holdings, Inc.s Principal Offices located at
9197 S. Peoria Street, Englewood, Colorado 80112. This
proxy statement contains important information regarding
TeleTechs Annual Meeting, the proposals on which you are
being asked to vote, information you may find useful in
determining how to vote and voting procedures.
A number of abbreviations are used in this Proxy Statement. The
term proxy materials includes this proxy statement,
the enclosed proxy card, and TeleTechs Annual Report for
2004.
The Board of Directors is sending these proxy materials on or
about April 15, 2005.
Who Can Vote
Stockholders of record at the close of business on April 1,
2005 (the Record Date) may vote at the Annual
Meeting. On the Record Date, we had approximately 73,897,827
issued and outstanding shares of common stock, which were held
by approximately 103 record holders. If you hold shares in a
stock brokerage account or by a nominee, you are considered the
beneficial owner of shares held in street name and
these proxy materials are being forwarded to you by your broker
or nominee, who is considered the record holder with respect to
those shares. As the beneficial owner, you have the right to
direct your broker or nominee on how to vote and you are also
invited to attend the Annual Meeting. However, since you are not
the stockholder of record, you may not vote these shares in
person at the meeting unless you first obtain from your broker
or nominee a letter recognizing you as the beneficial owner of
your shares. Your broker or nominee has enclosed a voting
instruction card for you to use. You are urged to vote by
proxy regardless of whether you attend the Annual Meeting.
How You Can Vote
You can vote your shares if you are represented by proxy or
present in person at the Annual Meeting. If you hold your shares
through your broker in street name, you may direct
your broker or nominee to vote by proxy, but you may not vote in
person at the meeting unless you first obtain from your broker
or nominee a letter recognizing you as the beneficial owner of
your shares. If you return a properly signed proxy card, we will
vote your shares as you direct. If your proxy card does not
specify how you want to vote your shares, we will vote your
shares FOR the election of all nominees for director
and as recommended by the Board with regard to all other matters.
You can also vote your shares electronically as follows:
|
|
|
VOTE BY INTERNET |
|
VOTE BY TELEPHONE |
|
|
|
http://www.proxyvote.com
24 hours a day/7 days a week
|
|
(800) 690-6903 via touch tone phone
toll-free 24 hours a day/ 7 days a week |
|
INSTRUCTIONS:
|
|
INSTRUCTIONS: |
|
Read the accompanying Proxy Statement. Have your 12-digit
control number located on your proxy card available. |
|
Read the accompanying Proxy Statement. |
Point your browser to
http://www.proxyvote.com
and follow the instructions to cast your vote. You can also
register to receive all future shareholder communications
electronically, instead of in print. This means that the annual
report, proxy statement, and other correspondence will be
delivered to you electronically via e-mail. |
|
Call toll-free (800) 690-6903
You will be asked to enter your 12-digit control number
located on your proxy card. |
Votes submitted via the Internet or by telephone must be cast by
12:00 a.m. EDT on May 23, 2005. Votes submitted by
mail must be received on or before May 18, 2005. Submitting
your vote by mail, telephone or via the Internet will not affect
your right to vote in person if you decide to attend the 2005
Annual Meeting.
PLEASE DO NOT RETURN THE ENCLOSED PAPER BALLOT IF YOU ARE
VOTING OVER THE INTERNET OR BY TELEPHONE.
Revocation of Proxies
You can revoke your proxy at any time before it is voted at the
Annual Meeting by any of the following three methods:
|
|
|
|
|
by voting in person at the Annual Meeting; |
|
|
|
by delivering to the Companys Secretary a written notice
of revocation dated after the proxy; or |
|
|
|
by delivering another proxy dated after the previous proxy. |
Required Votes
Each share of common stock has one vote on all matters properly
brought before the Annual Meeting. In order to conduct business
at the Annual Meeting, a quorum of a majority of the outstanding
shares of common stock entitled to vote as of the Record Date
must be present in person or represented by proxy. The
affirmative vote of a plurality of the shares represented at the
meeting, in person or by proxy, will be necessary for the
election of directors. The affirmative vote of a majority of the
shares represented at the meeting, in person or by proxy, will
be necessary for approval of the other Company proposals.
Kenneth D. Tuchman, Chairman and Chief Executive Officer of the
Company and the beneficial owner of approximately 50.4% of the
shares of common stock entitled to vote at the meeting, has
indicated that he intends to vote for all persons nominated by
the Board of Directors for election to the Board of Directors
and as recommended by the Board with regard to other proposals
to be presented at the Annual Meeting.
Voting Procedures
Votes cast by proxy at the Annual Meeting will be tabulated by
an automatic system administered by the Companys transfer
agent. Votes cast by proxy or in person at the Annual Meeting
will be counted by the persons appointed by the Company to act
as election inspectors for the Annual Meeting. Abstentions and
broker non-votes (as described below) are each included in the
determination of the number of shares present
2
at the Annual Meeting for purposes of determining the presence
of a quorum and are tabulated separately. Abstentions are
counted in tabulations of the votes cast on proposals presented
to stockholders and except with respect to the election of
directors, will have the same effect as negative votes. With
regard to the election of directors, votes may be cast in favor
or withheld; votes that are withheld will be excluded entirely
from the tabulation of votes and will have no effect. Broker
non-votes are not counted for purposes of determining whether a
proposal has been approved.
If your shares are held in the name of a broker and you do not
return a proxy card, brokerage firms have the authority to vote
your non-voted shares on certain routine matters, such as the
election of directors and the ratification of auditors. No
broker may vote shares with respect to the amendments to the
TeleTech Holdings, Inc. Employee Stock Purchase Plan or the
Stockholder Proposal without specific instructions from
beneficial owners. If you do not instruct your broker on how to
vote on these two proposals, your shares will not be voted on
these proposals resulting in broker non-votes, and
will not be counted towards the vote totals for such proposals.
If you hold shares in TeleTechs Employee Stock Purchase
Plan (ESPP) and you do not return a proxy card,
Wachovia Securities, as third party administrator of the ESPP
has the authority to vote your shares on certain routine
matters, such as the election of directors and the ratification
of auditors. Wachovia may not vote shares with respect to the
Amendment to the Employee Stock Purchase Plan (Proposal 2)
or the Stockholder Proposal (Proposal 4) without specific
instructions from beneficial owners.
Cumulative voting is not permitted in the election of directors.
Consequently, you are entitled to one vote for each share of
TeleTech common stock held in your name for as many persons as
there are directors to be elected, and for whose election you
have the right to vote.
Costs of Proxy Solicitation
The Company will bear the costs of soliciting proxies from its
stockholders. Certain directors, officers and other employees of
the Company, not specially employed for this purpose, may
solicit proxies, without additional remuneration therefore, by
personal interview, mail, telephone or other means of
communication. The Company will request brokers and other
fiduciaries to forward proxy soliciting material to the
beneficial owners of shares of common stock that are held of
record by such brokers and fiduciaries and will reimburse such
persons for their reasonable out-of-pocket expenses.
Admission to the Annual Meeting
If you plan to attend the Annual Meeting, please mark the
appropriate box on the proxy card and return the proxy card
promptly. If you are a stockholder of record and arrive at the
Annual Meeting without an admission ticket, you will only be
admitted once we verify your share ownership at the
stockholders admission counter. If you are a beneficial
owner, you will only be admitted upon presentation of evidence
of your beneficial holdings, such as a bank or brokerage firm
account statement.
Stockholder List
A complete list of stockholders entitled to vote at the Annual
Meeting will be available for examination by any stockholder,
for any purpose germane to the meeting, at the Annual Meeting
and at the Companys principal office located at
9197 S. Peoria Street, Englewood, Colorado 80112
during normal business hours for a period of at least
10 days prior to the Annual Meeting.
SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS
AND MANAGEMENT
The information presented below regarding beneficial ownership
of TeleTechs common stock is presented in accordance with
the rules of the Securities and Exchange Commission
(SEC). Under these rules, beneficial ownership of
common stock includes any shares to which a person, directly or
indirectly, has
3
or shares voting power or investment power within sixty
(60) days through the exercise of any stock option or other
right.
Security Ownership of Certain Beneficial Owners
The following table sets forth, as of April 1, 2005,
information with respect to each person who was known by
TeleTech to be the beneficial owner of more than 5% of
TeleTechs common stock. We have calculated the percentage
of beneficial ownership pursuant to Rule 13d-3(d) under the
Securities Exchange Act of 1934, as amended (the Exchange
Act).
|
|
|
|
|
|
|
|
|
|
|
Number of Shares | |
|
|
Name and Address of Beneficial Owner |
|
Beneficially Owned | |
|
Percent of Class | |
|
|
| |
|
| |
Kenneth D. Tuchman
9197 S. Peoria Street
Englewood, Colorado 80112
|
|
|
37,284,200 |
(1) |
|
|
50.4 |
% |
Pequot Capital Management, Inc.
500 Myala Farm Road
Westport, Connecticut 06880
|
|
|
5,158,700 |
(2) |
|
|
6.9 |
% |
Barclays Global Investors, NA
45 Fremont St.
San Francisco, CA 94105
|
|
|
3,711,748 |
(3) |
|
|
4.97 |
% |
|
|
(1) |
Includes (a) 36,842,217 shares subject to sole voting
and investment power, which includes
(i) 20,000,000 shares held by a limited liability
limited partnership controlled by Mr. Tuchman,
(ii) 9,992,000 shares held by a revocable trust
controlled by Mr. Tuchman; (iii) 306,895 shares
held by a limited liability limited partnership in which
Mr. Tuchman is the controlling general partner and
(iv) 840,000 shares subject to options exercisable
within 60 days and (b) 441,983 shares subject to
shared voting and investment power, which includes
(i) 100,000 shares held by a limited liability
partnership in which Mr. Tuchman and his spouse own direct
or indirect controlling partnership interests,
(ii) 300,000 shares held by the Tuchman Family
Foundation, established to benefit entities that have been
granted exempt status under Section 501(c)(3) of the
Internal Revenue Code, (iii) 31,983 shares held by a
trust for the benefit of Mr. Tuchmans nieces and
nephews, for which Mr. Tuchmans spouse is the sole
trustee and (iv) 10,000 shares held by
Mr. Tuchmans spouse. Mr. Tuchman disclaims
beneficial ownership of all shares held by the Tuchman Family
Foundation, the trust for the benefit of Mr. Tuchmans
nieces and nephews and his spouse. |
|
(2) |
Information obtained from a statement on Schedule 13G filed
with the SEC on February 14, 2005. |
|
(3) |
Information obtained from a statement on Schedule 13G filed
with the SEC on February 14, 2005. |
4
Security Ownership of Management
The following table sets forth information concerning shares of
common stock beneficially owned by each director and named
executive officer of TeleTech as of April 1, 2005 and by
all directors and executive officers as a group.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Number of | |
|
Shares Subject to | |
|
|
|
|
Shares Beneficially | |
|
Options *** | |
|
|
Name |
|
Owned ** | |
|
(Included in Total) | |
|
Percent of Class | |
|
|
| |
|
| |
|
| |
Kenneth D. Tuchman
|
|
|
37,292,200 |
(1) |
|
|
840,000 |
|
|
|
50.4 |
% |
James E. Barlett
|
|
|
712,000 |
(2) |
|
|
462,000 |
|
|
|
* |
|
William A. Linnenbringer
|
|
|
50,000 |
|
|
|
40,000 |
|
|
|
* |
|
Ruth C. Lipper
|
|
|
70,000 |
|
|
|
55,000 |
|
|
|
* |
|
Shrikant C. Mehta
|
|
|
10,000 |
|
|
|
10,000 |
|
|
|
* |
|
Shirley Young
|
|
|
40,000 |
|
|
|
40,000 |
|
|
|
* |
|
Dennis J. Lacey
|
|
|
47,500 |
|
|
|
40,000 |
|
|
|
* |
|
Gregory Hopkins
|
|
|
75,000 |
|
|
|
75,000 |
|
|
|
* |
|
Sharon A. OLeary
|
|
|
18,000 |
|
|
|
18,000 |
|
|
|
* |
|
All directors and executive officers as a group (10 persons)
|
|
|
38,314,700 |
|
|
|
1,580,000 |
|
|
|
51.8 |
% |
|
|
|
|
** |
Includes shares subject to acquisition through exercise of stock
options within 60 days of April 1, 2005. |
|
|
*** |
Includes shares subject to acquisition through exercise of stock
options that are exercisable within 60 days of
April 1, 2005 |
|
(1) |
Includes 441,983 shares subject to shared voting and
investment power. |
|
(2) |
Includes 250,000 shares of restricted stock for which the
restrictions have lapsed as to 100,000 shares. Restrictions
shall lapse as to the remaining 150,000 shares on
October 15, 2005. |
PROPOSAL 1:
ELECTION OF DIRECTORS
At the Annual Meeting, six persons will be elected to the Board
of Directors of the Company to hold office until the next Annual
Meeting of stockholders and until their respective successors
are duly elected and qualified. In June 2004, Mr. Shrikant
Mehta was elected to the Board of Directors to fill a vacancy on
our Board. Mr. Mehta was recommended to the Nominating and
Governance Committee by James Barlett, our Vice Chairman. The
Nominating and Governance Committee and the Board of Directors
have nominated each of the persons named below and it is the
intention of the persons named as proxies in the enclosed proxy
to vote FOR the election of all such nominees. Each of the
nominees is currently serving as a director of the Company and
has consented to being named in this Proxy Statement as a
nominee and to continue to serve as a director if elected.
Information concerning the six nominees proposed for election to
the Board of Directors is set forth below.
In the event any of the nominees named below becomes unable or
unwilling to serve as a director, shares represented by valid
proxies will be voted FOR the election of such other person as
the Board of Directors may nominate, or the number of directors
that constitutes the full Board may be reduced to eliminate the
vacancy.
Information Concerning the Nominees for Election as
Directors
Kenneth D. Tuchman, 45, founded TeleTechs
predecessor company in 1982 and has served as the Chairman of
the Board of Directors since TeleTechs formation in 1994.
Mr. Tuchman served as the Companys President and
Chief Executive Officer from the Companys inception until
October of 1999. In
5
March 2001, Mr. Tuchman resumed the position of Chief
Executive Officer. Mr. Tuchman is also a member of the
State of Colorado Governors Commission on Science and
Technology and a member of the Board of Directors of the Center
for Learning and Leadership.
James E. Barlett, 61, has served as a director of
TeleTech since February 2000 and Vice Chairman of TeleTech since
October 2001. Before joining TeleTech as Vice Chairman,
Mr. Barlett served as the President and Chief Executive
Officer of Galileo International, Inc., a leading provider of
travel information and transaction processing worldwide from
1994 to 2001, was elected Chairman in 1997 and served until
2001. Prior to joining Galileo, Mr. Barlett served as
Executive Vice President of Worldwide Operations and Systems for
MasterCard International Corporation, where he was also a member
of the MasterCard International Operations Committee.
Previously, Mr. Barlett was Executive Vice President of
Operations for NBD Bankcorp, Vice Chairman of Cirrus, Inc., and
a partner with Touche Ross and Co., currently known as
Deloitte & Touche. Mr. Barlett also serves on the
Boards of Korn/ Ferry International and Celanese Corporation.
William A. Linnenbringer, 56, was elected to the Board of
Directors of TeleTech in February 2003. In his 32-year career
with PricewaterhouseCoopers (PwC), Mr. Linnenbringer held
numerous leadership positions, including Managing Partner for
the U.S. Banking and Financial Services Industry Practice,
Chairman of the Global Financial Services Industry Practice, and
a member of the firms Policy Board and World Council of
Partners. Mr. Linnenbringer retired as a partner of PwC in
2002.
Ruth C. Lipper, 54, was elected to the Board of Directors
of TeleTech in May 2002. Ms. Lipper has spent more than
25 years working in various financial and philanthropic
leadership roles. From 1987 to 2000, Ms. Lipper was Senior
Vice President and Treasurer for Lipper Analytical Services,
Inc. Founded in 1973, Lipper Analytical Services was analyzing
nearly 40,000 mutual funds through offices in the United States,
London, and Hong Kong at the time of its sale to Reuters Group
PLC in 1998. Ms. Lipper is currently a volunteer
chairperson for the Lipper Family Foundation.
Shrikant Mehta, 61, was elected to the Board of Directors
of TeleTech in June 2004. Mr. Mehta is President and CEO of
Combine International, Inc., a wholesale manufacturer of fine
jewelry since 1974. He also serves on the Board of Directors of
Distinctive Devices, Inc., Caprius, Inc. and various private
corporations.
Shirley Young, 69, was elected to the Board of Directors
of TeleTech in August 2002. Ms. Young is President of
Shirley Young Associates, LLC, a business advisory company, and
serves as senior adviser to General Motors-Asia Pacific. She is
a member of the Board of Governors of The Nature Conservancy and
governor and founding chairman of the Committee of 100, a
national Chinese American leadership organization.
Previously, Ms Young served as corporate Vice President of
General Motors responsible for China Strategic Development and
Consumer Market Development in the U.S. and as Executive Vice
President of Grey Advertising and President of Grey Strategic
Marketing. She also served on the Board of directors for
Verizon, Bank of America, Harrahs, Dayton Hudson/ Target and as
Vice Chairman of the Nominating Committee of the New York Stock
Exchange.
Recommendation of the Board of Directors
The Board of Directors recommends that you vote FOR
all of the nominees for election to the Board of Directors.
Information Regarding the
Board of Directors and Committees Thereof
The Board of Directors held six (6) meetings during our
2004 fiscal year. All directors attended at least 75% of the
total number of meetings held by the Board of Directors and by
the committees of the Board of Directors on which they served.
We do not have a formal policy on Board member attendance at our
Annual Meetings although we encourage members of the Board to
attend our Annual Meetings. Last year, three of our directors
attended the Annual Meeting.
6
As previously announced, Dr. George Heilmeier notified the
Company of his intention to retire from the Board of Directors
and not stand for re-election at the 2005 Annual Meeting.
Dr. Heilmeier will continue to serve as a Director of the
Company until the expiration of his term on May 24, 2005.
The Board of Directors determined that William Linnenbringer,
Ruth Lipper, Shrikant Mehta and Shirley Young are independent
under the NASDAQ listing standards. Beginning in 2003, we held
regularly scheduled executive sessions at least two times each
year, at which only our independent directors are present.
The Board of Directors has standing Audit, Compensation and
Nominating and Governance Committees, which assist the Board in
the discharge of its responsibilities. Members of each committee
are elected by the Board and typically serve for one-year terms.
The Audit Committee is charged, among other things, with the
responsibility of overseeing the accounting and financial
reporting processes of the Company and the audits of the
Companys financial statements, the appointment of the
independent public accountants of TeleTech, the scope and fees
of the prospective annual audit and the results thereof,
compliance with TeleTechs accounting and financial
policies and managements procedures and policies relative
to the adequacy of TeleTechs internal accounting controls.
The current members of the Audit Committee are William
Linnenbringer, George Heilmeier, Ruth Lipper and Shirley Young,
each of whom is independent within the meaning of SEC
regulations and the NASDAQ listing standards. Morton H. Meyerson
did not stand for reelection to our Board of Directors at the
2004 Annual Meeting of Stockholders, leaving us with one vacancy
on our Audit Committee. In accordance with the NASDAQ listing
standards, we filled such vacancy and have maintained an Audit
Committee comprised of at least three independent Board members
prior to the one year anniversary of such vacancy. Our Board of
Directors determined that each of the members of the Audit
Committee is able to read and understand fundamental financial
statements, including the Companys balance sheet, income
statement and cash flow statement. In addition, our Board of
Directors has determined that William Linnenbringer qualifies as
an audit committee financial expert within the
meaning of the regulations of the SEC. During 2004, the Audit
Committee held four (4) regularly scheduled meetings and
five (5) special meetings and took all other actions
pursuant to unanimous written consent in lieu of meetings. The
Audit Committee has a written charter adopted by our Board of
Directors, a copy of which is attached hereto as
Appendix A. The Audit Committee reviews and assesses the
adequacy of its charter on an annual basis. See Report
from the Audit Committee.
The Compensation Committee reviews performance goals and
determines or approves the annual salary and bonus for each
executive officer (consistent with the terms of any applicable
employment agreement); reviews, approves and recommends terms
and conditions for all employee benefit plans (and changes
thereto); and administers the TeleTech Holdings, Inc. Amended
and Restated 1999 Stock Option and Incentive Plan; the TeleTech
Holdings, Inc. 1995 Stock Plan; the TeleTech Holdings, Inc.
Employee Stock Purchase Plan and such other employee benefit
plans as may be adopted by TeleTech from time to time. See
Report of the Compensation Committee on Executive
Compensation. The current members of the Compensation
Committee are Shrikant Mehta and Ruth Lipper each of whom is an
independent non-employee director of the Company within the
meaning of SEC regulations and the NASDAQ listing standards.
During 2004, the Compensation Committee held four
(4) regularly scheduled meetings and one (1) special
meeting and took all other actions pursuant to unanimous written
consents in lieu of meetings. The Compensation Committee
operates under the Compensation Committee Charter adopted by our
Board, a copy of which is attached hereto as Appendix B.
The Nominating and Governance Committee is charged, among other
things, with identifying and recommending to the Board of
Directors qualified candidates for election or appointment to
the Board of Directors, overseeing matters of corporate
governance, including the evaluation of Board performance and
processes and assignment and rotation of Board Committee
members. The Nominating and Governance Committee utilizes a
variety of methods for identifying and evaluating nominees for
director. The current members of the Nominating and Governance
Committee are Ruth Lipper and William Linnenbringer each of whom
satisfy the independence requirements for nominating committee
members pursuant to the NASDAQ listing standards. Morton H.
Meyerson did not stand for reelection to our Board of Directors
at the 2004 Annual Meeting of Stockholders, leaving us with one
vacancy on our Nominating and Governance
7
Committee. In May 2004, Mr. Linnenbringer was appointed to
the Nominating and Governance Committee and in accordance with
the NASDAQ listing standards, we filled such vacancy and
maintained a Nominating and Governance Committee comprised of at
least two independent Board members prior to the one year
anniversary of the vacancy on our Nominating and Governance
Committee. During 2004, the Nominating and Governance Committee
held four (4) regularly scheduled meetings and one
(1) special meeting. The Nominating and Governance
Committee is governed by the Nominating and Governance Committee
Charter adopted by our Board of Directors.
We have adopted a Code of Conduct applicable to all of our
directors, officers (including its chief executive officers,
chief financial officer, controller and any person performing
similar functions) and employees which includes the prompt
disclosure of any waiver of the Code for executive officers or
directors approved by the Board of Directors. The Company has
made the Code of Conduct available on its website at
http://www.teletech.com and intends to disclose any
waivers of, or amendments to, the Code on its website. Copies of
the Audit Committee Charter, the Nominating and Governance
Committee Charter, Compensation Committee Charter, Code of
Conduct, and Corporate Governance Guidelines are available on
the Companys website at www.teletech.com under
Investors, Corporate Governance. You may
also obtain a copy of any of these documents without charge by
writing to: TeleTech Holdings, Inc., at 9197 S. Peoria
Street, Englewood, Colorado 80112, Attention: Corporate
Secretary.
Communications with the
Board
Stockholders may communicate with the Board or any of the
directors by sending written communications addressed to the
Board or any of the directors c/o Corporate Secretary,
TeleTech Holdings, Inc., 9197 S. Peoria Street,
Englewood, Colorado 80112. All communications are compiled by
the Corporate Secretary and forwarded to the Board or the
individual director(s) accordingly.
Compensation of
Directors
Directors who are also employees of the Company receive no
remuneration for serving as directors or committee members.
Non-Employee directors receive an annual retainer of $40,000, a
meeting fee of $1,000 for each Board and Committee meeting
attended and a meeting fee of $500 for each telephonic Board and
Committee meeting attended. The Chairmen of the Audit,
Compensation and Nominating & Governance Committees
receive an additional fee of $5,000 per year. Non-Employee
directors also receive options pursuant to the TeleTech
Holdings, Inc. Amended and Restated 1999 Stock Option and
Incentive Plan. Each Non-Employee director who is first elected
or appointed to the Board receives an option to
purchase 10,000 shares of common stock. Each
Non-Employee director also receives an option to
purchase 15,000 shares of common stock on the day of
each annual meeting of shareholders subsequent to his or her
election or appointment to the Board, provided that he or she
continues in office after the annual meeting. The exercise price
for each option granted is 100% of the market value of the
common stock on the date of grant as evidenced by the closing
share price on the NASDAQ National Market. Options vest
immediately upon date of grant and are exercisable into
restricted stock for which restrictions shall lapse one year
after the date of grant.
Nominations of
Directors
In the event that vacancies on the Board arise, the Nominating
and Governance Committee considers potential candidates for
director, which may come to the attention of the Nominating and
Governance Committee through current directors, professional
executive search firms, shareholders or other persons. The
Nominating and Governance Committee will consider candidates for
the Board recommended by stockholders if the names and
qualifications of such candidates are submitted in writing in
accordance with the notice provisions for stockholder proposals
set forth under the caption General
Information Next Annual Meeting of
Stockholders in this Proxy Statement to the Corporate
Secretary of TeleTech, 9197 S. Peoria Street,
Englewood, Colorado 80112. The Nominating and Governance
Committee considers properly submitted shareholder nominations
for candidates for the Board of Directors in the same manner as
it evaluates other nominees. Following verification of the
shareholder status of persons proposing candidates,
8
recommendations are aggregated and considered by the Nominating
and Governance Committee and the materials provided by a
shareholder to the Company for consideration of a nominee for
director are forwarded to the Nominating and Governance
Committee. All candidates are evaluated at meetings of the
Nominating and Governance Committee. In evaluating such
nominations, the Nominating and Governance Committee seeks to
achieve the appropriate balance of industry and business
knowledge and experience in light of the function and needs of
the Board of Directors. The Nominating and Governance Committee
considers candidates with excellent decision-making ability,
business experience, personal integrity and reputation. In
addition, the Nominating and Governance Committee recognizes the
benefit of a Board of Directors that reflects the diversity of
the Companys stockholders, employees and customers, and
the locations in which it operates, and will seek qualified
candidates for nomination and election to the Board of Directors
in order to reflect such diversity. The Nominating and
Governance Committee reviews, approves and oversees various
corporate governance policies and recommends changes, if any, to
the Board of Directors.
Section 16(a) Beneficial Ownership Reporting
Compliance
Section 16(a) of the Exchange Act requires the
Companys directors, executive officers and beneficial
owners of more than 10% of the outstanding common stock
(collectively, insiders) to file reports with the
SEC disclosing their ownership of common stock and changes in
such ownership. The rules of the SEC require insiders to provide
the Company with copies of all Section 16(a) reports that
the insiders file with the SEC. Based solely upon the
Companys review of copies of Section 16(a) reports
received by it, and written representations that no such reports
were required to be filed with the SEC, the Company believes
that all of its insiders complied with all Section 16(a)
filing requirements applicable to them during 2004.
9
EXECUTIVE COMPENSATION
The following table sets forth information with respect to
compensation earned by Kenneth D. Tuchman, the Companys
Chief Executive Officer and the next four most highly
compensated executive officers who were serving as executive
officers as of December 31, 2004 (collectively, the
named executive officers).
Summary Compensation Table
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Long-Term | |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Compensation | |
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
Annual Compensation | |
|
|
|
|
|
Securities | |
|
|
|
|
| |
|
|
|
Restricted | |
|
Underlying | |
|
All Other | |
|
|
|
|
Salary | |
|
Bonus | |
|
Other Annual | |
|
Stock | |
|
Options | |
|
Compensation | |
Name and Principal Position |
|
Year | |
|
($) | |
|
($) | |
|
Compensation | |
|
Award(s)(3) | |
|
(#) | |
|
($) | |
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
Kenneth D. Tuchman
|
|
|
2004 |
|
|
|
289,615 |
|
|
|
-0- |
|
|
|
45,487 |
(1) |
|
|
-0- |
|
|
|
-0- |
|
|
|
|
|
|
Chairman and Chief |
|
|
2003 |
|
|
|
250,000 |
|
|
|
-0- |
|
|
|
52,608 |
(1) |
|
|
-0- |
|
|
|
-0- |
|
|
|
|
|
|
Executive Officer |
|
|
2002 |
|
|
|
250,000 |
|
|
|
-0- |
|
|
|
40,802 |
(1) |
|
|
-0- |
|
|
|
420,000 |
|
|
|
|
|
James E. Barlett
|
|
|
2004 |
|
|
|
289,615 |
|
|
|
-0- |
|
|
|
42,154 |
(1) |
|
|
-0- |
|
|
|
-0- |
|
|
|
|
|
|
Vice Chairman |
|
|
2003 |
|
|
|
240,384 |
|
|
|
-0- |
|
|
|
76,233 |
(1) |
|
|
-0- |
|
|
|
-0- |
|
|
|
|
|
|
|
|
|
2002 |
|
|
|
259,615 |
|
|
|
-0- |
|
|
|
44,429 |
(2) |
|
|
-0- |
|
|
|
100,000- |
|
|
|
|
|
Dennis J. Lacey
|
|
|
2004 |
|
|
|
311,538 |
|
|
|
300,000 |
(5) |
|
|
5,658 |
(1) |
|
|
-0- |
|
|
|
75,000 |
|
|
|
|
|
|
Executive Vice President & |
|
|
2003 |
|
|
|
184,615 |
(4) |
|
|
160,000 |
(6) |
|
|
234,207 |
(7) |
|
|
-0- |
|
|
|
200,000 |
|
|
|
|
|
|
Chief Financial Officer |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Gregory Hopkins
|
|
|
2004 |
|
|
|
195,673 |
(4) |
|
|
300,000 |
(8) |
|
|
6,138 |
|
|
|
-0- |
|
|
|
300,000 |
|
|
|
|
|
|
Executive Vice President |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Development |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sharon A. OLeary
|
|
|
2004 |
|
|
|
259,615 |
|
|
|
125,000 |
(5) |
|
|
-0- |
|
|
|
-0- |
|
|
|
50,000 |
|
|
|
|
|
|
Senior Vice President |
|
|
2003 |
|
|
|
246,538 |
|
|
|
15,682 |
|
|
|
-0- |
|
|
|
-0- |
|
|
|
20,000 |
|
|
|
|
|
|
General Counsel & Secretary |
|
|
2002 |
|
|
|
41,461 |
(4) |
|
|
4,975 |
|
|
|
-0- |
|
|
|
-0- |
|
|
|
35,000 |
|
|
|
|
|
|
|
(1) |
Includes auto allowance, imputed income from Deferred
Compensation Plan and executive benefits paid by TeleTech. |
|
(2) |
Includes auto allowance, imputed income from Deferred
Compensation Plan, relocation expenses and executive benefits
paid by TeleTech. |
|
(3) |
The value of Mr. Barletts remaining
150,000 shares of restricted common stock at
December 31, 2004 was $1,453,500. These shares were valued
using the closing share price of $9.69 as reported on the Nasdaq
National Market. |
|
(4) |
Indicates partial year compensation. Messrs. Lacey and
Hopkins and Ms. OLeary joined the company on May
2003, April 2004 and October 2002 respectively. |
|
(5) |
Indicates bonus for 2004 paid in March 2005. |
|
(6) |
Includes contractually guaranteed bonus of $80,000 for 2003 paid
in March 2004 and incentive sign on bonus of $80,000 upon
commencement of employment. |
|
(7) |
Includes executive benefits paid by TeleTech and relocation
costs paid or reimbursed by TeleTech. |
|
(8) |
Includes incentive sign on bonus of $200,000 and $100,000 bonus
for 2004 paid in March 2005. |
10
Option Grants in 2004
The following table sets forth information with respect to
options to purchase shares of the Companys common stock
that were granted in fiscal 2004 to the named executive officers.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Individual Grants | |
|
|
|
|
|
|
| |
|
|
|
|
Number of | |
|
% of Total | |
|
|
|
Potential Realizable Value | |
|
|
Securities | |
|
Options | |
|
|
|
at Assumed Annual Rates | |
|
|
Underlying | |
|
Granted to | |
|
|
|
of Stock Price Appreciation | |
|
|
Options | |
|
Employees | |
|
Exercise or | |
|
|
|
for Option Term(2) | |
|
|
Granted | |
|
in Fiscal | |
|
Base Price | |
|
Expiration | |
|
| |
Name |
|
(#)(1) | |
|
Year | |
|
($/Sh) | |
|
Date | |
|
5%($) | |
|
10%($) | |
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
Kenneth D. Tuchman
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
James E. Barlett
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Dennis J. Lacey
|
|
|
75,000 |
|
|
|
|
|
|
$ |
8.57 |
|
|
|
9/7/14 |
|
|
|
404,000 |
|
|
|
1,024,000 |
|
Gregory Hopkins
|
|
|
300,000 |
|
|
|
|
|
|
$ |
6.24 |
|
|
|
4/12/14 |
|
|
|
1,177,000 |
|
|
|
2,983,000 |
|
Sharon A. OLeary
|
|
|
50,000 |
|
|
|
|
|
|
$ |
8.57 |
|
|
|
9/7/14 |
|
|
|
269,000 |
|
|
|
683,000 |
|
|
|
(1) |
These stock options become exercisable in 25% increments on the
first, second, third, and fourth anniversaries of the date of
grant and expire 10 years from the grant date. |
|
(2) |
The potential realizable value is calculated assuming that the
fair market value on the date of grant, which equals the
exercise price, appreciates at the indicated annual rate (set by
the SEC), compounded annually, for the 10-year term of the
option. |
Aggregated Option Exercises in 2004 and Fiscal Year-End
Option Values
The following table sets forth information with respect to
options exercised during 2004, and the aggregate number and
value of shares underlying unexercised options held as of
December 31, 2004, by each of the named executive officers.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Number of Shares | |
|
Value of Unexercised | |
|
|
|
|
|
|
Underlying Unexercised | |
|
In-The-Money | |
|
|
|
|
|
|
Options as of | |
|
Options as of | |
|
|
Shares | |
|
|
|
December 31, 2004 (#) | |
|
December 31, 2004 ($)(1) | |
|
|
Acquired on | |
|
Value | |
|
| |
|
| |
Name |
|
Exercise (#) | |
|
Realized($) | |
|
Exercisable | |
|
Unexercisable | |
|
Exercisable | |
|
Unexercisable | |
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
Kenneth D. Tuchman
|
|
|
|
|
|
|
|
|
|
|
840,000 |
|
|
|
|
|
|
$ |
1,138,200 |
|
|
|
|
|
James E. Barlett
|
|
|
|
|
|
|
|
|
|
|
437,000 |
|
|
|
150,000 |
|
|
$ |
563,370 |
|
|
$ |
185,000 |
|
Dennis J. Lacey
|
|
|
|
|
|
|
|
|
|
|
40,000 |
|
|
|
235,000 |
|
|
$ |
214,800 |
|
|
$ |
943,200 |
|
Gregory Hopkins
|
|
|
|
|
|
|
|
|
|
|
-0- |
|
|
|
300,000 |
|
|
|
-0- |
|
|
$ |
1,098,000 |
|
Sharon A. OLeary
|
|
|
|
|
|
|
|
|
|
|
18,000 |
|
|
|
87,000 |
|
|
$ |
62,040 |
|
|
$ |
187,260 |
|
|
|
(1) |
The value of each option is based on $9.69, the last reported
sales price of the common stock as reported on the Nasdaq
National Stock Market on December 31, 2004, less the
exercise price payable for such shares. |
11
Equity Compensation Plan Information
The following table sets out, as of December 31, 2004, the
number of shares of TeleTech common stock to be issued upon
exercise of outstanding options, warrants and rights, the
weighted average exercise price of outstanding options, warrants
and rights, and the number of securities available for future
issuance under equity compensation plans.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Number of Securities | |
|
|
Number of Securities | |
|
|
|
Remaining Available for | |
|
|
to be Issued Upon | |
|
Weighted-Average | |
|
Future Issuance Under | |
|
|
Exercise of | |
|
Exercise Price of | |
|
Equity Compensation Plans | |
|
|
Outstanding Options, | |
|
Outstanding Options, | |
|
(Excluding Securities | |
Plan Category |
|
Warrants and Rights | |
|
Warrants and Rights | |
|
Reflected in Column(a)) | |
|
|
| |
|
| |
|
| |
|
|
(a) | |
|
(b) | |
|
(c) | |
Equity compensation plans approved by security holders
|
|
|
9,567,482 |
|
|
$ |
10.08 |
|
|
|
6,194,893 |
|
Equity compensation plans not approved by security holders
|
|
|
0 |
|
|
|
0 |
|
|
|
0 |
|
|
Total
|
|
|
9,567,482 |
|
|
$ |
10.08 |
|
|
|
6,194,893 |
|
Employment Agreements
Agreement with Kenneth D. Tuchman. The Company entered
into an employment agreement with Kenneth D. Tuchman, the
Companys Chief Executive Officer effective October 1,
2001. Pursuant to his agreement, Mr. Tuchman is entitled to
receive an annual base salary of $250,000. During the term,
Mr. Tuchmans base salary may be increased or
decreased in a non-material way at the sole discretion of the
Board of Directors. In September 2004, the Board of Directors
voted to increase Mr. Tuchmans salary to $350,000. In
October 2001, Mr. Tuchman was also granted an option to
purchase 420,000 shares of common stock at
$6.98 per share. The option vested as to 50% on
October 1, 2001 and as to 100% on December 31, 2001.
In February 2002, Mr. Tuchman was granted an option to
purchase 420,000 shares of common stock at
$11.83 per share. The option vested as to 100% on
February 25, 2003. Pursuant to his agreement,
Mr. Tuchman will be entitled to participate in all other
employee benefit plans, in each case, on terms and conditions no
less favorable than the terms and conditions generally
applicable to Mr. Tuchmans peers.
If, during the term, the Company terminates
Mr. Tuchmans employment other than for cause, death
or disability or if Mr. Tuchman resigns the Company will
pay to Mr. Tuchman as severance a sum equal to twenty-four
(24) months of Mr. Tuchmans then current base
salary payable in twenty four equal installments and will cause
to vest all of Mr. Tuchmans unvested stock options
that would have vested during the twelve months following
termination.
If any payments or benefits that Mr. Tuchman receives are
determined to be a parachute payment within the
meaning of Section 280G(b)(2) of the Internal Revenue Code,
his employment agreement provides for an additional payment to
him to restore him to the after-tax position that he would have
been in, if the tax had not been imposed.
During Mr. Tuchmans employment and for a period of
three years thereafter, Mr. Tuchman will be subject to
non-competition and non-solicitation of employees provisions.
During the term and thereafter, Mr. Tuchman has agreed not
to disclose confidential information or to disparage the Company
or its affiliates.
Agreement with James E. Barlett. In October 2001, the
Company entered into an employment agreement with James Barlett,
a director of the Company, to serve as Vice Chairman of the
Company. As compensation for his services as Vice Chairman of
the Company, Mr. Barlett receives an annual salary of
$250,000 per year. In September 2004, the Board of
Directors voted to increase Mr. Barletts annual
salary to $350,000. In October 2001, Mr. Barlett was also
granted an option to purchase 400,000 shares of common
stock at $7.84 per share. The option vests over a period of
4 years. Mr. Barlett also received a grant of
200,000 shares of restricted common stock for which
restrictions lapsed as to 50% on October 15, 2003 and will
lapse with respect to 100% on October 15, 2005 and a grant
of 50,000 shares of restricted common stock
12
for which restrictions lapse as to 100% on October 15,
2005. Both grants of restricted stock contain provisions which
provide for the immediate lapse of all restrictions upon a
change of control.
Agreement with Dennis J. Lacey. The Company entered into
an employment agreement with Dennis J. Lacey, Chief Financial
Officer effective May 5, 2003 whereby Mr. Lacey is
entitled to receive a base salary of $300,000 with an annual
bonus targeted at 100% of his base salary.
Executive Change of Control and Termination Arrangements
The Companys standard option agreement for employees who
are employed at the vice president level or higher contains a
provision whereby the vesting of such stock options (which
typically have a 4 or 5 year vesting period) would
accelerate by a period of 2 years immediately upon the
occurrence of a change of control.
Certain Relationships and Related Party Transactions
The Company has entered into agreements pursuant to which Avion,
LLC (Avion) and AirMax, LLC (AirMax)
provide certain aviation flight services to and as requested by
the Company. Such services include the use of an aircraft and
flight crew. Kenneth D. Tuchman, Chief Executive Officer and
Chairman of the Board of the Company, has a direct beneficial
ownership interest equal to 100% in Avion. During 2004, the
Company paid an aggregate of $568,718 to Avion for services
provided to the Company. Mr. Tuchman also purchases
services from AirMax from time to time and provides short-term
loans to AirMax. During 2004, the Company paid to AirMax an
aggregate of $662,656 for services provided to the Company. The
Audit Committee of the Board of Directors reviewed these
transactions quarterly and determined that the fees charged by
Avion and Airmax are at fair market value.
During 2004, the Company utilized the services of Korn/ Ferry
International (KFY) for executive search projects.
James Barlett, Vice Chairman and a director of the Company, is a
director of KFY. During 2004, the Company paid approximately
$196,000 to KFY for executive search services.
Mr. Barletts only remuneration from KFY consists of
board fees for his service as a director for KFY.
TeleTech believes that all transactions disclosed above have
been, and TeleTechs Board of Directors intends that any
future transactions with its officers, directors, affiliates or
principal stockholders will be, on terms that are no less
favorable to TeleTech than those that are obtainable in
arms length transactions with unaffiliated third parties.
Compensation Committee Interlocks and Insider Participation
in Compensation Decisions.
Shrikant Mehta and Ruth Lipper served on the Compensation
Committee of the Board of Directors. There were no Compensation
Committee interlocks during 2004.
Notwithstanding anything to the contrary set forth in any
of the Companys previous filings under the Securities Act
of 1933 (Securities Act) or the Exchange Act that
might incorporate future filings, including this proxy
statement, in whole or in part, the reports of the Audit and
Compensation Committees presented below and the performance
graph following the reports shall not be deemed to be
soliciting material or filed with the
SEC or subject to liabilities of Section 18 of the Exchange
Act except to the extent that TeleTech specifically incorporates
any of them into a document filed under the Securities Act or
Exchange Act.
REPORT OF THE COMPENSATION
COMMITTEE ON EXECUTIVE COMPENSATION
The Compensation Committee of the Companys Board of
Directors (the Compensation Committee) approves and
oversees the Companys compensation policy, approves
salaries and annual bonuses for executive officers of the
Company, including the named executive officers, and administers
the Companys stock option plans and stock purchase plan.
In fulfilling its responsibilities, the Compensation Committee
receives
13
significant input from the Companys Chief Executive
Officer and other members of senior management. The Compensation
Committee is composed of independent non-employee directors.
Compensation Policy
Components of Compensation. The Companys
compensation policy for executive management is designed to
recruit, motivate and retain highly qualified individuals by
(i) rewarding individual achievement, (ii) enabling
individuals to share in the risks and rewards of the
Companys overall performance and (iii) paying
compensation that is competitive with industry compensation
levels. The key components of the Companys current
compensation policy, which is designed to balance short-term and
long-term considerations, are competitive salaries, annual cash
performance bonuses and long-term equity incentives. In February
2004, the Compensation Committee approved a Management Incentive
Plan (MIP) based on company profitability to
determine the specific amount of bonus compensation payable to
any member of management. The Compensation Committee also
determined that all members of management should undergo an
annual performance review.
2004 Compensation
Annual Salaries. The Chief Executive Officer of the
Company, has authority to hire all members of executive
management of the Company, subject to the Compensation
Committees approval of the compensation to be paid to such
executives. Subject to the approval of the Compensation
Committee, the Chief Executive Officer also determines the
compensation payable to persons offered executive level
employment with the Company and annual salary increases for
members of the Companys executive management. The Board,
at the recommendation of the Compensation Committee, determines
adjustments to the Chief Executive Officers compensation
and evaluates the performance of the Chief Executive Officer. In
determining and approving the amount of compensation for
executive management, the Chief Executive Officer and the
Compensation Committee consider factors such as the
executives contribution to the Companys overall
operating effectiveness, strategic success and profitability;
the executives role in developing and maintaining key
client relationships; the level of responsibility, scope and
complexity of such executives position relative to other
executive management; and the executives leadership growth
and management development over the past year. The salaries of
the Companys named executive officers, which are listed in
the Summary Compensation Table located elsewhere in this proxy
statement, are governed primarily by written agreements or the
terms contained in offers of employment with the Company.
Performance Bonuses. In February 2004, the Compensation
Committee adopted the MIP and conducted annual performance
reviews of all executive management. Pursuant to the MIP, cash
performance bonuses for executives are determined and approved
annually by the Compensation Committee based on specific metrics
relative to the Companys overall performance including
revenue growth, operating margin, capital expenditure, earnings
per share and cash flow.
Long-Term Incentives. Stock-based compensation is also an
important element of the Companys compensation policy.
Stock options are generally offered to induce an executive to
accept employment with the Company. The Compensation Committee
believes that stock options, which vest over time and are
subject to forfeiture, align the interests of executive
management with the interests of the Companys
stockholders. The Compensation Committee also believes that
substantial equity ownership by individuals in leadership
positions within the Company ensure that such individuals will
remain focused on building stockholder value. An executive
officer level committee, consisting of the Companys Chief
Executive Officer, the Companys Chief Financial Officer
and the Senior Vice President of Human Resources, has the
authority to administer the Companys stock option plans
with respect to option grants of not more than 100,000 options
to employees who are not executive officers. Any stock option
grants in excess of 100,000 options or to an executive officer
must be approved by the Compensation Committee.
In December 2004, the Board of Directors approved a Long Term
Incentive Plan (LTIP) under which executive management and
other key leaders in the Company are eligible. Under the LTIP,
participants are
14
eligible to earn an incentive award upon completion of the 2007
fiscal year conditional upon the Company meeting certain revenue
and EBIT targets approved by the Board of Directors.
Compensation of the Chief Executive Officer. Pursuant to
Mr. Tuchmans employment agreement as described above,
Mr. Tuchman was not entitled to receive an annual bonus.
Mr. Tuchman is paid a base salary of $250,000 with no cash
bonus or other variable compensation. In September 2004, the
Board of Directors voted to increase Mr. Tuchmans
salary to $350,000. Based upon its review of proxy statements
filed by similarly situated companies, the Compensation
Committee believes this compensation is in line with the
compensation paid to similarly situated Chief Executive
Officers. The Board reviews Mr. Tuchmans performance
once annually.
Limitations on the Deductibility of Compensation. Under
Section 162(m) of the Internal Revenue Code of 1986, as
amended, and applicable Treasury regulations, no tax deduction
is allowed for annual compensation in excess of $1 million
paid to the five most highly compensated executive officers.
Performance-based compensation that has been disclosed to and
approved by stockholders, by a majority of the vote in a
separate stockholder vote before the payment of such
compensation, is excluded from the $1 million limit if,
among other requirements, the compensation is payable only upon
attainment of pre-established, objective performance goals and
the board committee that establishes such goals consists only of
outside directors as defined for purposes of
Section 162(m). Each of the members of the Compensation
Committee qualify as outside directors. The
Compensation Committee intends to maximize the extent of tax
deductibility of executive compensation under the provisions of
Section 162(m) so long as doing so is compatible with its
determinations as to the most appropriate methods and approaches
for the design and delivery of compensation to executive
officers of the Company.
|
|
|
SUBMITTED BY THE COMPENSATION |
|
COMMITTEE OF THE BOARD OF DIRECTORS |
|
|
Shrikant Mehta, Chairman |
|
Ruth Lipper |
REPORT FROM THE AUDIT COMMITTEE
Management is responsible for the Companys financial
reporting process including its system of internal control, and
for the preparation of consolidated financial statements in
accordance with accounting principles generally accepted in the
United States of America. The Companys independent
auditors are responsible for auditing those financial
statements. Our responsibility is to monitor and review these
processes. It is not our duty or our responsibility to conduct
auditing or accounting reviews or procedures. We are not
employees of the Company and we may not be, and we may not
represent ourselves to be or to serve as, accountants or
auditors by profession or experts in the fields of accounting or
auditing. Therefore, we have relied, without independent
verification, on managements representation that the
financial statements have been prepared with integrity and
objectivity and in conformity with accounting principles
generally accepted in the United States of America and on the
representations of the independent auditors included in their
report on the Companys financial statements. Our oversight
does not provide us with an independent basis to determine that
management has maintained appropriate accounting and financial
reporting principles or policies, or appropriate internal
controls and procedures designed to assure compliance with
accounting standards and applicable laws and regulations.
Furthermore, our considerations and discussions with management
and the independent auditors do not assure that the
Companys financial statements are presented in accordance
with generally accepted accounting principles or that the audit
of our Companys financial statements has been carried out
in accordance with generally accepted auditing standards.
We perform the following functions:
|
|
|
|
|
provide an open avenue of communication among the Companys
independent auditor, the Companys Vice President of
Internal Auditing and the Board of Directors. |
15
|
|
|
|
|
oversee the adequacy of the Companys internal controls and
financial reporting process and the reliability of the
Companys financial statements. |
|
|
|
confirm and assure the independence of the Companys
independent auditors. |
|
|
|
review and approve the provision by the independent auditors all
permissible non-audit services. |
|
|
|
oversee the function, adequacy and progress of the
Companys internal audit department. |
|
|
|
conduct or authorize investigations into any matters within the
committees scope of responsibility. |
|
|
|
review and approve the establishment and compliance with the
Companys Code of Conduct. |
|
|
|
review and approve all related-party transactions. |
We meet with management periodically to consider the adequacy of
the Companys internal controls and the objectivity of its
financial reporting. We discuss these matters with the
Companys independent auditors and with appropriate Company
financial personnel, including the Companys vice president
of internal auditing.
We are also directly responsible for the appointment,
compensation and oversight of the work of the independent
auditors and review periodically their performance and
independence from management.
The Directors who serve on the committee are all
Independent for purposes of the NASD standards. That
is, the Board of Directors has determined that none of us has a
relationship with TeleTech that may interfere with our
independence from TeleTech and its management.
The Board of Directors has adopted a written charter for the
Audit Committee a copy of which is attached as Appendix A
to our Proxy Statement used in connection with our 2005 Annual
Stockholders Meeting.
The independent auditors audit the annual financial statements
prepared by management, express an opinion as to whether those
financial statements fairly present the financial position,
results of operations and cash flows of the Company in
conformity with accounting principles generally accepted in the
United States of America and discuss with us any issues they
believe should be raised with us.
This year, we reviewed the Companys financial statements
and met with both management and ERNST & YOUNG, LLP,
the Companys independent auditors, to discuss those
financials statements. Management has represented to us that the
financial statements were prepared in accordance with accounting
principles generally accepted in the United States of America.
We have received from and discussed with Ernst & Young,
LLP the written disclosure and the letter required by
Independence Standards Board Standard No. 1 (Independence
Discussions with Audit Committees) and have discussed with
Ernst & Young, LLP such firms independence from
the Company. We also discussed with Ernst & Young, LLP
any matters required to be discussed by Statement on Auditing
Standards No. 61 (Communication with Audit Committees), as
amended.
Based on these reviews and discussions, we recommended to the
Board that the Companys audited financial statements be
included in the Companys Annual Report on Form 10-K
for the year ended December 31, 2004 for filing with the
Securities and Exchange Commission.
|
|
|
William A. Linnenbringer, Chairman |
|
George H. Heilmeier |
|
Shirley Young |
|
Ruth Lipper |
16
INDEPENDENT AUDIT FEES FOR 2004
For the year ended December 31, 2003 and December 31,
2004, we were billed by Ernst & Young, LLP aggregate
fees as discussed below.
|
|
|
|
|
Audit Fees. Fees for audit services totaled approximately
$1,815,000 in 2004 and approximately $1,711,000 in 2003,
including fees associated with the annual audit, the reviews of
the Companys quarterly reports on Form 10-Q and
statutory audits required internationally. In 2004, Audit fees
above included fees from work related to the attestation of
managements report on the effectiveness of internal
control over financial reporting according to the requirements
of Section 404 of the Sarbanes Oxley Act of 2002. |
|
|
|
Audit-Related Fees: Fees for audit-related services
totaled approximately $203,000 in 2004 and approximately
$197,000 in 2003. Audit-related services principally included
due diligence in connection with proposed acquisitions,
accounting consultations, benefit plan audits and services
related to the Companys preparation to meet the
requirements of Section 404 of the Sarbanes-Oxley Act of
2002. |
|
|
|
Tax Fees: Fees for tax services, including tax
compliance, tax advice and tax planning (including expatriate
tax services), totaled approximately $194,000 in 2004 and
$507,000 in 2003. |
|
|
|
All Other Fees. Fees for all other services not included
above totaled approximately $0 in 2004 and $132,000 in 2003,
principally including support and advisory services related to
the Companys real estate and risk management advisory
services. |
The Audit Committee has considered whether the independent
auditors provision of non-audit services to the Company is
compatible with the auditors independence and determined
that it is compatible. One hundred percent of the services
provided by Ernst & Young, LLP were approved by the
Audit Committee pursuant to its Policy on Pre-Approval of Audit
and Permissible Non-Audit Services.
Policy on Audit Committee Pre-Approval of Audit and
Permissible Non-Audit Services
In accordance with the Audit Committees charter, the Audit
Committee has established a policy to pre-approve audit and
permissible non-audit services provided by the independent
auditor as follows:
|
|
|
Any and all services to be provided by TeleTechs external
audit firm must be approved by the Audit Committee of
TeleTechs Board of Directors. Any director, officer or
employee of the company proposing to engage the services of
TeleTechs external audit firm for any reason (regardless
of scope of the project or associated costs) must submit a
request for approval, in writing, to TeleTechs Corporate
Controller. The Corporate Controller will review the request
and, if necessary, obtain additional information from the
requestor. |
|
|
If the proposed services fall into one of the specified
prohibited services categories as set forth in the
Sarbanes-Oxley Act of 2002, the Corporate Controller will deny
the request. |
|
|
Both the Corporate Controller and the Assistant General Counsel
should review requests that are not clearly determined to fall
into the prohibited services category. Requests that are
approved by the Corporate Controller and Assistant General
Counsel will then be forwarded to the Corporate Chief Financial
Officer for further review. |
|
|
Requests that are approved by the Corporate Chief Financial
Officer will be forwarded to the Audit Committee Chairperson
(projects with a total expected cost of less than or equal to
$100,000) or to the Audit Committee (projects with a total
expected cost of more than $100,000) by the Assistant General
Counsel. The Chairperson reports all pre-approvals to the full
Audit Committee at each regularly scheduled meeting and all such
pre-approvals are ratified by the full Audit Committee. |
|
|
The Corporate Controller will be responsible for tracking the
status of all requests and for reporting the final disposition
to the requestor and to the Assistant General Counsel. The
Assistant General Counsel will be responsible for maintaining
documentation supporting the disposition of all requests. No
contracts or engagement letters may be signed and no work may
commence until the requisite written approval has been received. |
17
PERFORMANCE GRAPH
The graph below compares the cumulative total stockholder return
on the Companys common stock from close of market on
December 31, 1999 through 2004 with the cumulative total
return of the Nasdaq National Stock Market (U.S.) Index; the
Russell 2000 Index; and a customized peer group (the Peer
Group). The performance graph shows the return of $100
invested in the Companys common stock, the Nasdaq National
Stock Market (U.S.) Index, the Russell 2000 Index, and the Peer
Group at closing prices on December 31, 1999. The Peer
Group is composed of APAC Customer Services, Convergys
Corporation, SITEL Corporation, Sykes Enterprises Incorporated,
West Corporation and Electronic Data Systems. Stock price
performance shown on the graph below is not necessarily
indicative of future price performance.
COMPARISON OF 5 YEAR CUMULATIVE TOTAL RETURN*
AMONG TELETECH HOLDINGS, INC.,
THE NASDAQ NATIONAL STOCK MARKET (U.S.) INDEX,
THE RUSSELL 2000 INDEX AND A PEER GROUP
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
12/99 | |
|
12/00 | |
|
12/01 | |
|
12/02 | |
|
12/03 | |
|
12/04 | |
TELETECH HOLDINGS, INC.
|
|
|
100.00 |
|
|
|
54.52 |
|
|
|
42.52 |
|
|
|
21.54 |
|
|
|
33.53 |
|
|
|
28.75 |
|
NASDAQ STOCK MARKET (U.S.)
|
|
|
100.00 |
|
|
|
60.30 |
|
|
|
45.49 |
|
|
|
26.40 |
|
|
|
38.36 |
|
|
|
40.51 |
|
RUSSELL 2000
|
|
|
100.00 |
|
|
|
96.98 |
|
|
|
99.39 |
|
|
|
79.03 |
|
|
|
116.38 |
|
|
|
137.71 |
|
PEER GROUP
|
|
|
100.00 |
|
|
|
91.19 |
|
|
|
100.42 |
|
|
|
31.64 |
|
|
|
42.27 |
|
|
|
41.66 |
|
|
|
* |
$100 invested on 12/31/99 in stock or index
including reinvestment of dividends. Fiscal year ending
December 31. |
18
PROPOSAL 2:
APPROVAL OF AMENDMENT TO
THE TELETECH HOLDINGS, INC.
EMPLOYEE STOCK PURCHASE PLAN
Stockholders are being asked to consider and approve this
proposal to amend and restate the Companys ESPP (as
amended and restated, the Amended ESPP) to amend the
Purchase Price as defined in the Amended ESPP to be calculated
at ninety-five percent (95%) of the Fair Market Value of a Share
on the Purchase Date of such Offering Period from the previous
definition of the lesser of the fair market value of a share of
common stock on the first or last day of each Offering Period,
less fifteen percent (15%). The Board of Directors has adopted
the Amended ESPP, subject to stockholder approval, and the
Amended ESPP will become effective when stockholder approval is
obtained. The material terms of the Amended ESPP are summarized
below and are qualified in their entirety by the terms of the
Amended ESPP, which is included as Appendix D to this Proxy
Statement.
General
The Amended ESPP is intended to qualify as an employee
stock purchase plan under Section 423 of the Internal
Revenue Code of 1986, as amended (the Code). A total
of 2,500,000 shares of common stock are being reserved for
issuance under the Amended ESPP. Because benefits under the
Amended ESPP will vary depending on participants elections
and the fair market value of the common stock at various future
dates, it is not possible to determine exactly what benefits
might be received by the Companys employees following the
adoption of the Amended ESPP.
Purpose
The purpose of the Amended ESPP is to provide a means for
employees to share in the ownership of the Company through
payroll deductions, and to provide an incentive for continued
employment. The Amended ESPP enables employees to buy small
amounts of common stock without incurring transaction costs and
gives them the additional advantage of dollar cost averaging in
their purchases of common stock. Increased loyalty,
productivity, and stockholder value often result from employee
stock ownership.
Administration
The Amended ESPP is administered by the Compensation Committee
of the Board of Directors.
Eligibility
All employees of the Company and its subsidiaries are eligible
to participate in the Amended ESPP except (i) employees who
have not worked for the Company for at least three months;
(ii) five percent or greater stockholders of the Company;
(iii) employees who do not work more than 20 hours per
week; and (iv) employees who do not work more than five
months per year. Approximately 17,700 employees are eligible to
participate in the ESPP. The number of employees includes four
(4) officers as defined in Rule 16(b)-3 and one
(1) director who is employed by the Company.
The Amended ESPP may be amended in any respect by the
Compensation Committee at any time; provided, however, that any
amendment to the Amended ESPP that is treated for purposes of
section 423 of the Code and regulations issued pursuant
thereto as the adoption of a new plan shall be effective only if
such amendment is approved by the stockholders of the Company
within 12 months of the adoption of such amendment in a
manner that meets the requirements for stockholder approval
under such Code section and regulations.
19
Grant of Purchase Rights
Eligible employees may participate by executing and submitting a
subscription agreement authorizing specific regular payroll
deductions of not less than $50 per month and not more than
15% of the employees compensation. All eligible employees
have the same rights and privileges with respect to the purchase
of shares under the Amended ESPP. In no event, however, may an
employee be allowed to contribute in excess of $25,000 in any
one calendar year to purchase stock.
Offering Periods
The offering periods are semi-annual, with the first period
beginning on October 16 and ending on April 15 and the
second period beginning on April 16 and ending on
October 15.
Purchase Price
The purchase price per share of each purchase right granted
under the Amended ESPP shall be the fair market value of a share
of common stock on the last day of each offering period, less 5%.
Federal Income Tax Considerations
The following is a general summary as of the date of this proxy
statement of the U.S. federal income tax considerations
associated with the purchase of shares of common stock under the
Amended ESPP. The U.S. federal tax laws may change and the
U.S. federal, state, and local tax consequences for any
participating employee will depend upon his or her individual
circumstances. Each participating employee is encouraged to seek
the advice of a qualified tax advisor regarding the tax
consequences of participation in the Amended ESPP.
General. The Amended ESPP is intended to qualify as an
employee stock purchase plan within the meaning of
Section 423 of the Code.
Tax Treatment of the Employee. Participating employees
will not recognize income for U.S. federal income tax
purposes either upon enrollment in the Amended ESPP or upon the
purchase of shares of common stock under the Amended ESPP. All
tax consequences are deferred until a participating employee
sells the shares, disposes of shares by gift, or dies. Payroll
deductions used to purchase shares of common stock, however,
remain fully taxable as ordinary income at the time the
deduction is taken, and there is no deferral of the ordinary
income tax assessed on these amounts.
If shares are held for more than one year after the date of
purchase and more than two years from the beginning of the
applicable purchase period or if the employee dies while owning
the shares, the employee realizes ordinary income on a sale (or
a disposition by way of gift or upon death) to the extent of the
lesser of: (i) 5% of the fair market value of the shares at
the end of the purchase period, or (ii) the actual gain
(the amount by which the market value of the shares on the date
of sale, gift or death exceeds the purchase price). All
additional gain upon the sale of shares is treated as long-term
capital gain. If the shares are sold and the sale price is less
than the purchase price, there is no ordinary income, and the
employee has long-term capital loss for the difference between
the sale price and the purchase price depending upon the amount
of time the shares are held.
If the shares are sold or are otherwise disposed of including by
way of gift (but not death, bequest or inheritance) within
either the one-year or the two-year holding periods described
above (in any case, a disqualifying disposition), the employee
realizes ordinary income at the time of sale or other
disposition equal to 5% of the fair market value of the shares
at the date of purchase. This amount will constitute ordinary
income in the year of the sale or other disposition even if no
gain is realized on the sale or if a gratuitous transfer is
made. The difference, if any, between the proceeds of sale and
the fair market value of the shares at the date of purchase is a
long-term or short-term capital gain or loss, depending on how
long the shares have been held.
20
Tax Treatment of the Company. The Company will be
entitled to a deduction in connection with the disposition of
shares acquired under the Plan only to the extent that the
employee recognizes ordinary income on a disqualifying
disposition of the shares (but not if an employee satisfies the
holding period requirements).
Recommendation of the Board of Directors
The Board of Directors recommends that you vote
FOR Proposal 2.
21
PROPOSAL 3:
RATIFICATION OF APPOINTMENT OF INDEPENDENT AUDITORS
In accordance with its charter, the Audit Committee has selected
the accounting firm of Ernest & Young, LLP, independent
public accountants, to serve as the Companys auditors for
the year 2005 and recommends to the stockholders that they
ratify that appointment. Ernst & Young, LLP has acted
as the Companys independent auditors for the fiscal years
ended December 31, 2004, December 31, 2003 and
December 31, 2002. Representatives of Ernst &
Young, LLP are expected to be present at the stockholders
meeting and will have an opportunity to make a statement if they
desire and are expected to be available to respond to
appropriate questions.
Recommendation of the Board of Directors
The Board of Directors and the Audit Committee recommends
that you vote FOR Proposal 3.
PROPOSAL 4:
SHAREHOLDER PROPOSAL CONCERNING NORTHERN IRELAND
The New York City Employees Retirement System, the New
York City Teachers Retirement System, the New York City
Fire Department Pension Fund and the New York City Police
Pension Fund c/o Comptroller of the City of New York, 1
Centre Street, New York City, New York 10007-2341, beneficial
owners of 110,600 shares of common stock, have given notice
of their intent to introduce the following proposal for adoption
at the 2005 Annual Meeting. In addition, the Minnesota State
Board of Investment, 60 Empire Drive, Suite 355, St.
Paul, Minnesota 55103, beneficial owners of 34,388 shares
of common stock, gave notice of their intent to introduce an
identical proposal for adoption at the Annual Meeting.
WHEREAS, TeleTech Holdings, Inc. has a subsidiary in
Northern Ireland;
WHEREAS, securing of lasting peace in Northern Ireland
encourages us to promote means for establishing justice and
equality;
WHEREAS, employment discrimination in Northern Ireland has been
cited by the International Commission of Jurists as one of the
major causes of sectarian strife;
WHEREAS, Dr. Sean MacBride, founder of Amnesty
International and Nobel Peace Laureate, has proposed several
equal opportunity employment principles to serve as guidelines
for corporations in Northern Ireland. These include:
|
|
|
1. Increasing the representation of individuals from
underrepresented religious groups in the workforce, including
managerial, supervisory, administrative, clerical and technical
jobs. |
|
|
2. Adequate security for the protection of minority
employees both at the workplace and while traveling to and from
work. |
|
|
3. The banning of provocative religious or political
emblems from the workplace. |
|
|
4. All job openings should be publicly advertised and
special recruitment efforts should be made to attract applicants
from underrepresented religious groups. |
|
|
5. Layoff, recall, and termination procedures should not,
in practice, favor particular religious groupings. |
|
|
6. The abolition of job reservations, apprenticeship
restrictions, and differential employment criteria, which
discriminate on the basis of religion or ethnic origin. |
|
|
7. The development of training programs that will prepare
substantial numbers of current minority employees for skilled
jobs, including the expansion of existing programs and the
creation of new programs to train, upgrade, and improve the
skills of minority employees. |
22
|
|
|
8. The establishment of procedures to assess, identify and
actively recruit minority employees with potential for further
advancement. |
|
|
9. The appointment of a senior management staff member to
oversee the companys affirmative action efforts and the
setting up of timetables to carry out affirmative action
principles. |
RESOLVED, Shareholders request the Board of Directors to:
|
|
|
1. Make all possible lawful efforts to implement and/or
increase activity on each of the nine MacBride Principles. |
Proponents Supporting Statement
We believe that our company benefits by hiring from the widest
available talent pool. An employees ability to do the job
should be the primary consideration in hiring and promotion
decisions.
Implementation of the MacBride Principles by TeleTech Holdings,
Inc. will demonstrate its concern for human rights and equality
of opportunity in its international operations.
Please vote your proxy FOR these concerns.
The Board of Directors Statement in Opposition
The Companys TeleTech Customer Care Management (Ireland)
(TCCM-I) business unit currently employs 153 people at a
facility in Belfast, Northern Ireland. Neither of the two major
religious groups is underrepresented in the TeleTech workforce
in Belfast.
The TCCM-I facility complies with all fair employment
legislation, including requirements to register with the
Equality Commission, to submit regular monitoring returns
showing religious composition of the workforce and to review
employment practices on a regular basis. The Equality Commission
has provided training for TCCM-I management concerning fair
employment practices and TCCM-I has a monitoring officer to
monitor recruitment practices in accordance with Equality
Commission guidelines. TCCM-I also enforces its own strict fair
employment policy, which includes a prohibition of displays of
religious and/or political emblems. Further, every effort is
made to maintain a safe and secure workplace for employees.
The Company has also provided information to the Equality
Commission and to the Investor Responsibility Research Center
concerning the employment practices of the TCCM-I facility in
Northern Ireland.
The Companys policy is to afford equal employment
opportunity to qualified individuals regardless of their
religion. The Company also is committed to providing to all its
employees a workplace that is free from recognized safety and
health hazards, and a work environment free from discrimination,
harassment or personal behavior not conducive to a productive
work climate. These principles are embodied in the
Companys Code of Conduct, which applies throughout the
Companys organization worldwide, including Northern
Ireland.
Since the Company has already implemented the appropriate and
legally permitted fair employment policies in Northern Ireland,
the Board of Directors believes this proposal is unnecessary and
therefore recommends that Stockholders vote AGAINST this
proposal.
Recommendation of the Board of Directors
The Board of Directors recommends that you vote
AGAINST Proposal 4.
23
GENERAL INFORMATION
Next Annual Meeting of Stockholders
Notice of any stockholder proposal that is intended to be
included in the Companys proxy statement and form of proxy
for its next Annual Meeting of stockholders must be received by
the Corporate Secretary of the Company no later than
December 15, 2005. Such notice must be in writing and must
comply with the other provisions of Rule 14a-8 under the
Exchange Act. In addition, the persons named in the proxy for
the next Annual Meeting will have discretionary authority to
vote with respect to any matter that is brought by any
stockholder during the meeting, not described in the proxy
statement for such meeting, unless the Company received written
notice, on or before February 28, 2006, that such matters
would be raised at the meeting. Any notices regarding
stockholder proposals must be received by the Company at its
principal executive offices at 9197 S. Peoria Street,
Englewood, Colorado 80112, Attention: Corporate Secretary.
IMPORTANT NOTICE REGARDING DELIVERY OF STOCKHOLDER DOCUMENTS
In accordance with a notice sent to certain street name
stockholders of common stock who share a single address, only
one copy of this proxy statement and the Companys 2004
Annual Report is being sent to that address unless we received
contrary instructions from any stockholder at that address. This
practice, known as householding, is designed to
reduce our printing and postage costs. However, if any
stockholder residing at such an address wishes to receive a
separate copy of this proxy statement or the Companys 2004
Annual Report, he or she may contact the company at TeleTech
Holdings, Inc., 9197 S. Peoria Street, Englewood,
Colorado 80112, Attention: Corporate Secretary, or by calling
303-397-8100. Any such stockholder may also contact the
Corporate Secretary using the above contact information if he or
she would like to receive separate proxy statements and annual
reports in the future. If you are receiving multiple copies of
the Companys annual report and proxy statement, you may
request householding in the future by contacting the Corporate
Secretary.
OTHER BUSINESS
We know of no other matter to be acted upon at the Annual
Meeting. However, if any other matters are properly brought
before the Annual Meeting, the persons named in the accompanying
proxy card as proxies for the holders of TeleTechs common
stock will vote thereon in accordance with their best judgment.
24
Annual Report on Form 10-K
The Companys 2004 Annual Report is being mailed to the
stockholders together with this proxy statement; however, the
report is not part of the proxy solicitation materials. Copies
of the Companys Annual Report on Form 10-K for the
year ended December 31, 2004 may be obtained without charge
upon request made to TeleTech Holdings, Inc.,
9197 S. Peoria Street, Englewood, Colorado 80112,
Attention: Investor Relations.
|
|
|
By Order of the Board of
Directors,
|
|
|
Christy T. OConnor
|
|
Assistant General Counsel & Assistant Secretary |
Englewood, Colorado
25
APPENDIX A
TELETECH HOLDINGS, INC.
AUDIT COMMITTEE CHARTER
Purpose:
Acting pursuant to Section 141 of the Delaware General
Corporation Law and Section 1 of Article IV of the
Companys Bylaws, the Board of Directors has established an
Audit Committee, which shall be charged with the responsibility
of overseeing the accounting and financial reporting processes
of the Company and the audits of the Companys financial
statements. In so doing, the Audit Committee will provide a
focal point for free and open communications among independent
directors, the Companys management, the internal auditors
and the Independent Auditors.
Membership:
The Audit Committee will consist of a minimum of three members
of the Board of Directors, all of whom shall be
independent directors pursuant to the listing
standards of The Nasdaq Stock Market, Inc. All Audit Committee
members shall also be independent as defined by
Rule 10A-3(b)(1) under the Securities Exchange Act of 1934,
as amended (the Exchange Act), and shall not have
participated in the preparation of the financial statements of
the Company or any current subsidiary of the Company at any time
during the past three years. All such members will be able to
read and understand fundamental financial statements, including
the Companys balance sheet, income statement and cash flow
statement, with at least one member possessing accounting or
financial management expertise including past employment
experience in finance or accounting, requisite professional
certification in accounting or any other comparable experience
or background which results in the individuals financial
sophistication including being or having been a chief executive
officer, chief financial officer or other senior officer with
financial oversight responsibilities. At least one member of the
committee must qualify as a audit committee financial
expert as defined in Item 401(4)92) of
Regulation S-K. Audit Committee members shall have had no
relationship with the Company or its management that may
interfere with their exercise of independence and shall not have
received any payment from the Company other than payment for
board and/or committee service consistent with
Section 10A(m) of the Exchange Act and Rule 10A-3
thereunder. The members of the Audit Committee are recommended
by the Nominating and Governance Committee and are appointed by
and serve at the discretion of the Board of Directors.
Responsibilities
The responsibilities of the Audit Committee shall include:
|
|
|
1. Reviewing and assessing the adequacy of the Audit
Committees charter annually. The charter shall be
disclosed in the annual meeting proxy statement at least once
every three years. |
|
|
2. Selecting, appointing, determine funding for, reviewing,
evaluating, overseeing and terminating the Independent Auditors
pursuant to Section Rule 10A-3(b)(2) of the Exchange
Act, and ensuring a clear understanding exists that the
Independent Auditors are ultimately accountable to and must
report directly to the Audit Committee in its capacity as a
committee of the Board of Directors. |
|
|
3. Reviewing and assuring the independence of the
Independent Auditors. This review shall cover and include
services, fees and a formal written statement from the
Independent Auditors regarding relationships between the
Independent Auditors and the Company. |
A-1
|
|
|
4. Reviewing and discussing with management and the
Independent Auditors the Companys financial reporting and
its accounting policies and practices, including any significant
changes. The discussion shall include quality, as well as
acceptability, of such accounting and reporting policies and
practices. |
|
|
5. Reviewing and approving, in advance, the provision by
the Independent Auditors of all auditing services and
permissible non-audit services required by Section 10A(h)
and (i) of the Exchange Act and to review and approve the
Non-Audit Services Policy of the Company on an annual basis. |
|
|
6. Reviewing annually with the Independent Auditors and
financial management of the Company the scope and general extent
of the proposed audit, and the audit procedures to be utilized. |
|
|
7. Reviewing the results of the audit for each fiscal year
of the Company with the Independent Auditors and appropriate
management representatives, and recommending to the Board
inclusion of the financial statements in the Companys
Annual Report on Form 10-K to be filed with the SEC. |
|
|
8. Reviewing with management and the Independent Auditors
the effect of new or proposed auditing, accounting and reporting
standards, and managements plan to implement required
changes. |
|
|
9. Reviewing with the Independent Auditors, Vice
President Internal Audit and Consulting and
management the results of the Independent Auditors review
of the quarterly financial statements, including any significant
accounting or disclosure issues, prior to filing Quarterly
Reports on Form 10-Q with the SEC or other regulators. |
|
|
10. Reviewing and appointing, replacing or dismissal of the
Vice President of Internal Audit & Consulting. |
|
|
11. Reviewing the internal audit function of the Company,
including the audit plan for the coming year, and the
coordination of such plan with the Independent Auditors, with
particular attention to maintaining the best possible effective
balance between independent and internal auditing resources.
Reviewing progress of the internal audit plan, key findings, and
managements action plans to address findings. |
|
|
12. Resolving disagreements between management and the
Independent Auditors regarding financial reporting. |
|
|
13. Review with management and the Independent Auditors at
the completion of the annual examination: |
|
|
|
|
|
The Companys annual financial statements and related
footnotes. |
|
|
|
The Independent Auditors audit of the financial statements
and report thereon. |
|
|
|
Any significant changes required in the audit plan of the Vice
President Internal Audit & Consulting. |
|
|
|
Any serious difficulties or disputes with management encountered
during the course of the audit. |
|
|
|
Other matters related to the conduct of the audit which are to
be communicated to the committee under generally accepted
auditing standards. |
|
|
|
14. Consider and review with management and the Vice
President Internal Audit & Consulting: |
|
|
|
|
|
Significant findings during the year and managements
responses thereto. |
|
|
|
Any difficulties encountered in the course of their audits,
including any restrictions on the scope of their work or access
to required information. |
|
|
|
Any changes required in the planned scope of their internal
audit plan. |
|
|
|
The internal auditing department budget and staffing. |
A-2
|
|
|
|
|
The internal auditing department charter. |
|
|
|
Internal auditings compliance with The IIAs
Standards for the Professional Practice of Internal Auditing
(Standards). |
|
|
|
15. Reviewing with management, the Vice President of
Internal Audit & Consulting, and the Independent
Auditors the adequacy of the Companys internal controls,
including computerized information system controls and security.
Such review will include inquiry about significant risks and
exposures to the Company and the steps management has taken to
minimize or manage such risks. |
|
|
16. Periodically reviewing the Companys policies with
respect to legal compliance, conflicts of interest and ethical
conduct. Recommending to the Board of Directors any changes in
these policies, which the Committee deems appropriate. |
|
|
17. Review policies and procedures with respect to
officers expense accounts and perquisites, including their
use of corporate assets, and consider the results of any review
of these areas by the Vice President Internal
Audit & Consulting or the Independent Auditor. |
|
|
18. Review with the Vice President Internal
Audit & Consulting and the Independent Auditor the
results of their review of the Companys monitoring
compliance with the Companys code of conduct. |
|
|
19. Meet with the Vice President Internal
Audit & Consulting, the Independent Auditors, and
management in separate executive sessions to discuss any matters
that the committee or these groups believe should be discussed
privately with the audit committee. |
|
|
20. Prepare a letter for inclusion in the Companys
annual meeting proxy statement that describes the
Committees composition and responsibilities, and how they
were discharged. |
|
|
21. The audit committee shall have the power to conduct or
authorize investigations into any matters within the
committees scope of responsibilities. The committee shall
be empowered to retain independent counsel, accountants, or
others to assist it in the conduct of any investigation. |
|
|
22. Engaging and determining appropriate funding for
payment of compensation to independent counsel and other
advisors and for payment of administrative expenses of the Audit
Committee in carrying out is duties as set forth under
Rule 10A-3(b)(4) of the Exchange Act. |
|
|
23. Establish procedures for the receipt, retention and
treatment of complaints received by the issuer regarding
accounting, internal accounting controls or auditing matters and
ensure that such complaints are treated confidentially and
anonymously. Establishing procedures for the confidential,
anonymous submission by employees of the Company of concerns
regarding questionable accounting or auditing matters. |
|
|
24. Review and approve all related-party transactions for
potential conflicts of interest and approving all such
transactions. |
|
|
25. Ensuring that only of independent directors serve on
the Committee and that a majority of independent directors serve
on the Board of Directors. Monitoring the independence of the
directors to ensure no director has been or is engaged in a
related party transaction as defined by Item 404 of
Regulation S-K of the Exchange Act and to prohibit any
independent director from receiving any payments (including
political contributions) that would be required to be disclosed
by the Company under Item 404 of Regulation S-K other
than for Board service and to extend such prohibition to the
receipt of payments by a non-employee who is an immediate family
member of the director. |
|
|
26. The Committee will perform such other functions as
assigned by law, the Companys charter or bylaws, or the
Board of Directors. |
In addition to the above responsibilities, the Audit Committee
will undertake such other duties as the Board of Directors
delegates to it, and will report, at least annually, to the
Board regarding the Committees examinations and
recommendations.
A-3
The duties and responsibilities of a member of the Audit
Committee are in addition to those duties set for a member of
the Board of Directors
While the Audit Committee has the responsibilities and powers
set forth in this Charter, it is not the duty of Audit Committee
to plan or conduct audits or to determine that the
Companys financial statements are complete and accurate
and are in accordance with generally accepted accounting
principles. This is the responsibility of management and the
Independent Auditors.
Meetings and Reports:
The Audit Committee shall hold regular meetings at least four
times each year generally in conjunction with the regularly
scheduled meetings of the Board of Directors, and such special
meetings as the Chair of the Audit Committee or the Chairman of
the Board may direct. The Audit Committee shall have an
opportunity to hold an executive session with each of the
Independent Auditors and the Internal Auditor at each regularly
scheduled meeting and as the Chair of the Audit Committee or the
Chairman of the Board may direct. The Audit Committee shall
maintain written minutes of its meetings, which will be filed
with the minutes of the Board of Directors. At each regularly
scheduled meeting of the Board of Directors, the Chair of the
Audit Committee shall provide the Board of Directors with a
report of the Committees activities and proceedings.
A-4
APPENDIX B
TELETECH HOLDINGS, INC.
COMPENSATION COMMITTEE CHARTER
Purpose:
Acting pursuant to Section 141 of the Delaware General
Corporation Law and Section 1 of Article IV of the
Companys Bylaws, the Board of Directors has established a
Compensation Committee for the purpose of reviewing and
approving, on behalf of the Board of Directors, management
recommendations regarding all forms of compensation to be
provided to the executive officers and directors of the Company,
including stock compensation, and all bonus and stock
compensation to all employees and to administer the
Companys stock option and stock purchase plans.
Membership:
The Compensation Committee shall consist of a minimum of two
members of the Board of Directors, all of whom shall be
independent directors pursuant to the listing
standards of The Nasdaq Stock Market, Inc. All Committee members
shall also be non-employee directors as defined by
Rule 16b-3 of the Securities Exchange Act of 1934, as
amended (the Exchange Act), and outside
directors as defined by Section 162(m) of the
Internal Revenue Code. The members of the Compensation Committee
are recommended by the Nominating and Governance Committee and
are appointed by and serve at the discretion of the Board of
Directors.
Responsibilities
The Compensation Committee shall be responsible for the
consideration of stock plans, performance goals and incentive
awards, and the overall coverage and composition of the
compensation package, including (but not limited to) the
following:
|
|
|
1. Consider and make recommendations to the Board of
Directors regarding the Chief Executive Officers salary,
annual incentives and bonuses, perquisites, benefits, stock
option grants, and employment agreements and other compensation
matters, and all changes thereto. |
|
|
2. Review with Company management and approve the
compensation policy for executive officers of the Company, and
such other managers of the Company as directed by the Board. |
|
|
3. Consider and approve all other executive officers
(as defined by Section 16 of the Securities and Exchange
Act of 1934, as amended) salaries, annual incentives and
bonuses, perquisites, benefits, stock option grants, and
employment agreements and other compensation matters, and all
changes thereto. |
|
|
4. Consider and approve the terms of offers of employment
for all Section 16 Officers and such employees of the
Company that shall report directly to the Chief Executive
Officer. |
|
|
5. Evaluate the need for, and provisions of, employment
contracts/severance arrangements for the Chief Executive Officer
and other executive officers. |
|
|
6. Evaluate the performance of the Office of the Chief
Executive Officer (and such other executive officers as deemed
appropriate) in light of the Companys current business
environment and the Companys strategic objectives. |
|
|
7. Review with Company management and approve
recommendations with regard to aggregate salary budget and
guidelines for all Company employees. |
B-1
|
|
|
8. Act as Administrator of the Companys Stock Option
Plans and Stock Purchase Plans. In its administration of the
plans, the Compensation Committee may, pursuant to authority
delegated by the Board of Directors (a) grant stock options
or stock purchase rights to individuals eligible for such grants
(including grants to individuals subject to Section 16 of
the Exchange Act [defined above]), and (b) amend such stock
options or stock purchase rights. The Compensation Committee
shall also make recommendations to the Board of Directors with
respect to amendments to the plans and changes in the number of
shares reserved for issuance thereunder. |
|
|
9. Consider and make recommendations to the Board of
Directors with respect to a pool of stock options available for
grant under the annual management stock option program. |
|
|
10. Consider and approve management proposals regarding the
establishment, termination or modification of retirement,
long-term disability and other management welfare and benefit
plans. |
|
|
11. Prepare a report (to be included in the Companys
proxy statement) which describes (a) the criteria on which
compensation paid to the Chief Executive Officer for the last
completed fiscal year is based, (b) the relationship of
such compensation to the Companys performance and
(c) the Compensation Committees executive
compensation policies applicable to executive officers,
specifically addressing the other named executive
officers included in the proxy statement. |
|
|
12. Review and discuss management succession at least
annually. |
|
|
13. Monitor summary data on the Companys employee
population (e.g., total personnel costs, compensation benchmark
data, employee diversity, turnover levels). |
Authority:
Any action duly and validly taken by the Compensation Committee
pursuant to the power and authority conferred under this Charter
shall for all purposes constitute an action duly and validly
taken by the Board of Directors and may be certified as such by
the Secretary or other authorized officer of the Company.
Meetings and Reports:
The Compensation Committee shall hold regular meetings at least
four times each year generally in conjunction with the regularly
scheduled meetings of the Board of Directors, and such special
meetings as the Chair of the Compensation Committee or the
Chairman of the Board may direct. The Compensation Committee
shall have the opportunity to hold an executive session at each
regularly scheduled meeting and as the Chair of the Compensation
Committee or the Chairman of the Board may direct. The
Compensation Committee will maintain written minutes of its
meetings, which minutes will be filed with the minutes of the
meetings of the Board of Directors. At each regularly scheduled
meeting of the Board of Directors, the Chair of the Compensation
Committee shall provide the Board of Directors with a report of
the Committees activities and proceedings.
B-2
APPENDIX C
TELETECH HOLDINGS, INC.
NOMINATING AND GOVERNANCE COMMITTEE CHARTER
Purpose:
Acting pursuant to Section 141 of the Delaware General
Corporation Law and Section 1 of Article IV of the
Companys Bylaws, the Board of Directors has established a
Nominating and Governance Committee whose purpose is to seek and
recommend to the Board qualified candidates for election or
appointment to the Companys Board of Directors. In
addition, the Nominating and Governance Committee oversees
matters of corporate governance, including the evaluation of
Board performance and processes, and assignment and rotation of
Committee members.
Membership:
The Nominating and Governance Committee will consist of a
minimum of two members of the Board of Directors, all of whom
shall be independent directors pursuant to the listing standards
of The Nasdaq Stock Market, Inc. The members of the Nominating
and Governance Committee will be appointed by and serve at the
discretion of the Board of Directors.
Nomination/ Appointment Policy:
The Nominating and Governance Committee believes that it is in
the best interest of the Company and its stockholders to obtain
highly-qualified candidates to serve as members of the Board of
Directors. The Nominating and Governance Committee will seek
candidates for election and appointment with excellent
decision-making ability, business experience, personal integrity
and reputation. In addition, the Nominating and Governance
Committee recognizes the benefit of a Board of Directors that
reflects the diversity of the Companys stockholders,
employees and customers, and the communities in which it
operates, and will accordingly actively seek qualified
candidates for nomination and election to the Board of Directors
in order to reflect such diversity.
Responsibilities
The responsibilities of the Nominating and Governance Committee
shall include:
|
|
|
1. Review candidates qualifications including
capability, availability to serve, conflicts of interest and
other relevant factors and recommending to the Board qualified
candidates for election or appointment to the Companys
Board of Directors. |
|
|
2. Annually recommending to the Board a list of individuals
recommended for nomination for election to the Board at the
annual meeting of stockholders, and recommending to the Board
director nominees to fill vacancies on the Board as necessary. |
|
|
3. Recommending Committee assignments and Committee
Chairpersons for consideration by the Board of Directors. |
|
|
4. Reviewing with the Chairman issues involving potential
conflicts of interest and/or any change of status of Directors |
|
|
5. Periodically administering and reviewing with the
Chairman, an evaluation of the processes and performance of the
Board of Directors, and reporting such review to the Board of
Directors. This review |
C-1
|
|
|
shall include an assessment of the appropriate skills and
characteristics required of members of the Board, as well as
issues of diversity, experience, judgment and other similar
qualities. The purpose of this review is to increase the
effectiveness of the Board of Directors and not to target
individual Board members. |
|
|
6. Periodically reviewing the compensation paid to
non-employee directors for annual retainers (including Board and
Committee Chairs) and meeting fees, if any, and make
recommendations to the Board for any adjustments. No member of
the Committee will act to fix his or her own compensation except
for uniform compensation to directors for their services as such. |
|
|
7. Recommending the number of members that shall serve on
the Board of Directors. |
|
|
8. Periodically reviewing the Companys Corporate
Governance and recommending changes, as necessary, to the Board
of Directors. |
|
|
9. Reviewing and reporting additional corporate governance
matters as necessary or as directed by the Chairman or the Board
of Directors. |
|
|
10. Regularly review and make recommendations about changes
to the charter of the Nominating and Governance Committee. |
|
|
11. Regularly review and make recommendations about changes
to the charters of other Board committees after consultation
with the respective committee Chairs. |
|
|
12. Regularly review and make recommendations to the Board
of Directors for officers of the Company. |
Meetings and Reports:
Meetings of the Nominating and Governance Committee will be held
at the pleasure of the Chairman and the members of the
Nominating and Governance Committee in response to the needs of
the Board of Directors and the governance of the Company.
Notwithstanding the foregoing, the Nominating and Governance
Committee will meet at least once annually to evaluate and make
recommendations of qualified candidates for election to the
Board of Directors at the Annual Meeting of Stockholders and
shall have the opportunity to meet in executive session at each
regularly scheduled meeting and as the Chair of the Nominating
Committee or the Chairman of the Board may direct. The
Nominating and Governance Committee shall provide the Board of
Directors with a report of the Committees activities and
proceedings, as appropriate. The Nominating and Governance
Committee will maintain written minutes of its meetings, which
minutes will be filed with the minutes of the meetings of the
Board of Directors.
C-2
APPENDIX D
TELETECH HOLDINGS, INC.
AMENDED AND RESTATED EMPLOYEE STOCK PURCHASE PLAN
The purpose of the Plan (as defined herein) is to assist
TeleTech Holdings, Inc., a Delaware corporation (the
Company), and its Affiliates (as defined herein) in
retaining the employment of qualified employees by offering them
a greater stake in and a closer identity with the Companys
success, and to aid in obtaining the services of individuals
whose employment would be helpful to the Company and would
contribute to its success. This is to be accomplished by
providing employees a continuing opportunity to purchase Shares
(as defined herein) from the Company through periodic offerings.
The Plan is intended to comply with the provisions of
section 423 of the Code (as defined herein), and the Plan
shall be administered, interpreted and construed accordingly.
The Plan became effective on October 1, 1996 and was
amended and restated (i) effective April 1, 2000, with
the approval of the stockholders of the Company on May 3,
2000; (ii) again on August 16, 2000 with the approval
of the Companys Board of Directors; (iii) again on
August 29, 2001 with the approval of the Companys
Board of Directors and approval of the Companys
stockholders on May 23, 2002; (iv) again on
February 26, 2004 with the approval of the Companys
Board of Directors with approval of the stockholders of
the Company on May 20, 2004; and (v) again on
March 9, 2005 with the approval of the Companys Board
of Directors to be submitted to a vote of the stockholders of
the Company at the 2005 Annual Meeting of the Shareholders.
For purposes of the Plan:
(a) ACCOUNT means the non-interest bearing
account that the Company (or the Affiliate which employs the
Participant) shall establish for Participants to which
Participants payroll deductions pursuant to the Plan shall
be credited.
(b) AFFILIATE means any corporation that, at
the time in question, is a parent of the Company
within the meaning of section 424(e) of the Code, or is a
subsidiary of the Company within the meaning of
section 424(f) of the Code.
(c) AGENT means the person or persons appointed
by the Board in accordance with Paragraph 3(d).
(d) BOARD means the Board of Directors of the
Company.
(e) CODE means the Internal Revenue Code of
1986, as amended.
(f) COMMITTEE means the committee described in
Paragraph 3(a).
(g) COMPANY means TeleTech Holdings, Inc.
(h) COMPENSATION means the total amount of
compensation for services paid to a Participant for an Offering
Period by the Company and the Affiliates that would be
reportable on Internal Revenue Service Form W-2, including
without limitation commissions and bonus paid to the Participant
under the TeleTech Holdings, Inc.
Management Incentive Plan or otherwise, plus amounts that are
not includible in income for federal income tax purposes that a
Participant elects to contribute pursuant to an arrangement
described in section 125 or section 401(k) of the Code.
D-1
(i) DATE OF GRANT means the first business day
of an Offering Period.
(j) ELIGIBLE EMPLOYEE means any employee of the
Company or any Affiliate who meets the eligibility requirements
of Paragraph 4.
(k) FAIR MARKET VALUE means, on any given date,
the closing price of the Shares on the principal national
securities exchange on which the Shares are listed on such date,
or, if the Shares are not listed on any national securities
exchange, the closing price of the Shares as reported on the
Nasdaq on such date, or if the Shares are not so reported, the
fair market value of the Shares as determined by the Committee
in good faith. If there are no sales reports or bid or ask
quotations, as the case may be, for a given date, the closest
preceding date on which there were sales reports shall be used.
(l) INVESTMENT ACCOUNT means the account
established for a Participant pursuant to Paragraph 9(a) to
hold Shares acquired for a Participant pursuant to the Plan.
(m) NASDAQ means The Nasdaq Stock Market, Inc.
(n) OFFERING PERIOD means the semi-annual
periods beginning on April 16 and October 16 and ending on
October 15 and April 15 respectively, unless otherwise
terminated earlier pursuant to paragraph 16.
(o) PARTICIPANT means an Eligible Employee who
makes an election to participate in the Plan in accordance with
Paragraph 5.
(p) PLAN means the TeleTech Holdings, Inc.
Employee Stock Purchase Plan as set forth in this document, and
as may be amended from time to time.
(q) PURCHASE DATE means the last business day
of an Offering Period.
(r) PURCHASE PRICE means, with respect to any
Offering Period
|
|
|
ninety-five percent (95%) of the Fair Market Value of a Share on
the Purchase Date of such Offering Period; or |
(s) SHARE or SHARES means a share
or shares of Common Stock, $.01 par value, of the Company.
(t) SUBSCRIPTION AGREEMENT means the agreement
between the Participant and the Company or Affiliate pursuant to
which the Participant authorizes payroll deductions to the
Account.
(a) The Plan shall be administered by the Compensation
Committee of the Board (the Committee), or such
other committee as may be designated by the Board to serve as
the administrative committee for the Plan. All Committee members
shall serve, and may be removed, in accordance with the general
rules applicable to the Committee.
(b) For purposes of administration of the Plan, a majority
of the members of the Committee (but not less than two) shall
constitute a quorum, and any action taken by a majority of such
members of the Committee present at any meeting at which a
quorum is present, or any action approved in writing by all
members of the Committee, shall be the action of the Committee.
(c) Subject to the express provisions of the Plan, the
Committee shall have full discretionary authority to interpret
the Plan, to issue rules for administering the Plan, to change,
alter, amend or rescind such rules, and to make all other
determinations necessary or appropriate for the administration
of the Plan. The Committee shall have the discretion at its
election to impose a holding period during which the sale of
Shares acquired under the Plan is restricted for a period of
time after purchase; provided that reasonable advance notice is
given to Participants. All determinations, interpretations and
constructions made by the Committee with respect to the Plan
shall be final and conclusive. No member of the Board of
Directors or the Committee shall be liable for any action,
determination or omission taken or made in good faith with
respect to the Plan or any right granted thereunder.
D-2
(d) The Committee or its delegatee under Section 3(e)
may engage an Agent to perform custodial and record keeping
functions for the Plan, such as holding record title to the
Participants Share certificates, maintaining an individual
Investment Account for each such Participant and providing
periodic account status reports to such Participants.
(e) The Committee shall have full discretionary authority
to delegate ministerial functions to the management of the
Company.
All employees of the Company and its Affiliates shall be
eligible to participate in the Plan, except (a) an employee
who has not worked for the Company or an Affiliate for at least
three months, beginning at least three months prior to an
Offering Period and ending on the first day of an Offering
Period, (b) any employee who owns stock possessing 5% or
more of the total combined voting power or value of all classes
of stock of the Company or an Affiliate, (c) any employee
whose customary employment does not exceed 20 hours per
week, and (d) any employee whose customary employment does
not exceed five months in any calendar year. In determining
whether an employee owns 5% or more of the stock of the Company
or an Affiliate, the rules of section 424(d) of the Code
shall apply and stock which the employee may purchase under
outstanding options, including rights to purchase stock under
the Plan, shall be treated as stock owned by the employee.
For purposes of this Paragraph 4, the term
employment shall be interpreted in accordance with
the provisions of Treasury
Regulation Section 1.421-7(h) (or any successor
thereto).
|
|
5. |
Election to Participate. |
(a) Subscription Agreements. Each Eligible Employee
may become a Participant by executing and submitting a
Subscription Agreement to the Company at least seven
(7) days prior to the beginning of the Offering Period in
which payroll deductions will be made, authorizing specified
regular payroll deductions. Subscription Agreements may not be
retroactive. Subject to the limits of Paragraph 5(b),
payroll deductions may be in any whole dollar amount, but not
less than a rate of $50 per month, and shall be made on an
after-tax basis. All payroll deductions shall be recorded in the
Accounts. All funds recorded in Accounts may be used by the
Company and its Affiliates for any corporate purpose, subject to
the Participants right to withdraw at any time an amount
equal to the entire cash balance accumulated in his or her
Account as described in Paragraph 8. Once a Participant has
withdrawn from participation in the Plan for an Offering Period,
the former Participant must submit a new Subscription Agreement
at least seven (7) days prior to the beginning of any
subsequent Offering Period in which the former Participant
elects to participate. Funds credited to Accounts shall not be
required to be segregated from the general funds of the Company
or any Affiliate.
(b) Contribution Limit. The sum of all regular
payroll deductions authorized under Paragraph 5(a) shall
not exceed the lesser of (i) the maximum amount permitted
by Section 423 of the Code, and (ii) 15% of the
Participants Compensation.
(c) No Interest on Funds in Accounts. No interest
shall accrue for the benefit of or be paid to any Participant
with respect to funds held in any Account for such Participant.
A Participant may decrease (but may not increase) his or her
payroll deduction by executing and submitting to the Company a
new Subscription Agreement, subject to the minimum and maximum
contribution limits set forth in Section 5 above. The
change will become effective as soon as practicable following
the receipt of such new Subscription Agreement by the Committee
or its delegatee.
|
|
7. |
Limit on Purchase of Shares. |
(a) No Eligible Employee may be granted a right to purchase
Shares under the Plan to the extent that, immediately following
such grant, such Eligible Employee would have rights to purchase
equity securities of the Company, under all plans of the Company
and Affiliates that are intended to meet the requirements of
D-3
section 423 of the Code, that accrue at a rate which
exceeds $25,000 of Fair Market Value (determined at the time the
rights are granted) for each calendar year in which such rights
to purchase equity securities of the Company are outstanding at
any time. For purposes of this Paragraph 7:
|
|
|
(i) The right to purchase Shares accrues when the right (or
any portion thereof) first becomes exercisable during the
calendar year; |
|
|
(ii) A right to purchase Shares that has accrued under one
grant of rights under the Plan may not be carried over to any
other grant of rights under the Plan or any other plan; and |
|
|
(iii) The limits of this Paragraph 7 shall be
interpreted by the Committee in accordance with applicable rules
and regulations issued under section 423 of the Code. |
(b) No Eligible Employee may be granted a right to purchase
Shares under the Plan if, immediately following such grant, such
Eligible Employee would own stock possessing 5% or more of the
total combined voting power or value of all classes of stock of
the Company or an Affiliate. In determining stock ownership for
purposes of the preceding sentence, the rules of
section 425(d) of the Code shall apply and stock that the
Eligible Employee may purchase under outstanding options,
including rights to purchase stock under the Plan, shall be
treated as stock owned by the Participant.
Notwithstanding anything contained herein to the contrary, a
Participant may at any time prior to a Purchase Date and for any
reason withdraw from participation in the Plan for an Offering
Period, in which case the entire cash balance accumulated in his
or her Account shall be paid to such Participant as soon as
practicable thereafter. Partial withdrawals shall not be
permitted. Any such withdrawing Participant may again commence
participation in the Plan in a subsequent Offering Period by
executing and submitting to the Company a Subscription Agreement
at least seven (7) business days prior to the beginning of
such Offering Period.
|
|
9. |
Method of Purchase and Investment Accounts. |
(a) Exercise of Option for Shares. Each Participant
having funds credited to an Account on a Purchase Date shall be
deemed, without any further action, to have exercised on such
Purchase Date the option to purchase from the Company the number
of whole Shares that the funds in such Account would purchase at
the Purchase Price, subject to the limit:
|
|
|
(i) on the aggregate number of Shares that may be made
available for purchase to all Participants under the
Plan; and |
|
|
(ii) on the number of Shares that may be made available for
purchase to any individual Participant, as set forth in
Paragraphs 5(b) and 7. |
Such option shall be deemed exercised if the Participant does
not withdraw such funds before the Purchase Date. All Shares so
purchased shall be credited to a separate Investment Account
established by the Agent for each Participant. The Agent shall
hold in its name or the name of its nominee all certificates for
Shares purchased until such Shares are withdrawn by a
Participant pursuant to Paragraph 11. Fractional Shares may
not be purchased under the Plan. Any funds remaining in the
Account of a Participant after a Purchase Date shall be retained
in the Account for the purchase of additional Shares in
subsequent Offering Periods.
(b) Dividends on Shares Held in Investment Accounts.
All cash dividends, if any, paid with respect to the Shares
credited to a Participants Investment Account shall,
unless otherwise directed by the Committee, be credited to his
or her Account and used, in the same manner as other funds
credited to Accounts, to purchase additional Shares under the
Plan on the next Purchase Date, subject to Participants
withdrawal rights against Accounts and the other limits of the
Plan.
D-4
(c) Adjustment of Shares on Application of Aggregate
Limits. If the total number of Shares that would he
purchased pursuant to Paragraph 9(a) but for the limits
described in Paragraph 9(a)(i) or Paragraph 10 exceeds
the number of Shares available for purchase under the Plan for a
particular Offering Period, then the number of available Shares
shall be allocated among the Investment Accounts of Participants
in the ratio that the amount credited to a Participants
Account as of the Purchase Date bears to the total amount
credited to all Participants Accounts as of the Purchase
Date. The cash balance not applied to the purchase of Shares
shall be held in Participants Accounts subject to the
terms and conditions of the Plan.
|
|
10. |
Stock Subject to Plan. |
The maximum number of Shares that may be issued pursuant to the
Plan is 2,500,000 in the aggregate subject to adjustment in
accordance with Section 19. The Shares delivered pursuant
to the Plan may, at the option of the Company, be Shares
purchased specifically for purposes of the Plan, shares
otherwise held in treasury or Shares originally issued by the
Company for such purposes. In addition, the Committee may impose
such limitations as it deems appropriate on the number of Shares
that shall be made available for purchase under the Plan during
any Offering Period.
|
|
11. |
Withdrawal of Certificates. |
A Participant shall have the right at any time to receive a
certificate or certificates for all or a portion of the Shares
credited to his or her Investment Account by giving written
notice to the Company; PROVIDED, HOWEVER, that no such request
may be made more frequently than once per Offering Period.
|
|
12. |
Registration of Certificates. |
Each certificate for Shares withdrawn by a Participant may be
registered only in the name of the Participant, or, if the
Participant has so indicated in the manner designated by the
Committee, in the Participants name jointly with a member
of the Participants family, with right of survivorship. A
Participant who is a resident of a jurisdiction which does not
recognize such a joint tenancy may have certificates registered
in the Participants name as tenant in common or as
community property with a member of the Participants
family without right of survivorship.
The Agent shall vote all Shares held in an Investment Account in
accordance with the Participants instructions.
|
|
14. |
Termination of Employment. |
Any Participant (a) whose employment by the Company and all
Affiliates is terminated for any reason (except death) or
(b) who shall cease to be an Eligible Employee, in either
case during an Offering Period, shall cease being a Participant
as of the date of such termination of employment or cessation of
eligibility. Upon such event, the entire cash balance in such
Participants Account shall be refunded as soon as
practicable.
|
|
15. |
Death of a Participant. |
If a Participant shall die during an Offering Period, no further
payroll deductions shall be taken on behalf of the deceased
Participant. The executor or administrator of the deceased
Participants estate may elect to withdraw the balance in
said Participants Account by notifying the Company in
writing prior to the Purchase Date in respect of such Offering
Period. In the event no election to withdraw has been made, the
balance accumulated in the deceased Participants Account
shall be used to purchase Shares in accordance with the
provisions of the Plan.
D-5
|
|
16. |
Merger, Reorganization, Consolidation or Liquidation. |
In the event of a merger, reorganization or consolidation
(regardless of whether the Company is the surviving entity) that
results in any person or entity other than Kenneth Tuchman
owning more than 50% of the combined voting power of all classes
of stock then outstanding or the liquidation of all of the
assets of the Company, the Committee in its sole discretion may
either (a) require that the surviving entity provide to
each Participant rights which are equivalent to such
Participants rights under the Plan, or (b) cause the
Offering Period to end on the date immediately prior to the
consummation of such merger or other transaction.
|
|
17. |
Governing Law; Compliance with Law. |
This Plan shall be construed in accordance with the laws of the
State of Delaware. The Companys obligation to sell and
deliver shares of Common Stock hereunder shall be subject to all
applicable federal and state laws, rules and regulations and to
such approvals by any regulatory or governmental agency as may,
in the opinion of counsel for the Company, be required.
The purchase rights granted hereunder are not assignable or
transferable by the Participants, other than by will or the laws
of descent and distribution. Any attempted assignment, transfer
or alienation not in compliance with the terms of this Plan
shall be null and void for all purposes and respects.
|
|
19. |
No Rights as Stockholder. |
No Eligible Employee or Participant shall by reason of
participation in this Plan have any rights of a stockholder of
the Company until he or she acquires Shares on a Purchase Date
as herein provided.
|
|
20. |
No Right to Continued Employment. |
Neither the Plan nor any right granted under the Plan shall
confer upon any Participant any right to continuance of
employment with the Company or any Affiliate, or interfere in
any way with the right of the Company or Affiliate to terminate
the employment of such Participant.
|
|
21. |
Adjustments in Case of Changes Affecting Shares. |
In the event of a subdivision of outstanding Shares, or the
payment of a stock dividend, the Share limit set forth in
Paragraph 10 shall be adjusted proportionately, and such
other adjustments shall be made as may be deemed equitable by
the Committee. In the event of any other change affecting Shares
(including any event described in section 424(a) of the
Code), such adjustment, if any, shall be made as may be deemed
equitable by the Committee to give proper effect to such event,
subject to the limitations of section 424 of the Code.
|
|
22. |
Amendment of the Plan. |
The Committee may at any time, or from time to time, amend this
Plan in any respect; PROVIDED, HOWEVER, that any amendment to
the Plan that is treated for purposes of section 423 of the
Code and regulations issued pursuant thereto as the adoption of
a new plan shall be effective only if such amendment is approved
by the stockholders of the Company within 12 months of the
adoption of such amendment in a manner that meets the
requirements for stockholder approval under such Code section
and regulations.
|
|
23. |
Termination of the Plan. |
The Plan and all rights of employees under any offering
hereunder shall terminate at such time as the Committee, at its
discretion, chooses to terminate the Plan. Upon termination of
this Plan, all amounts in the Accounts of Participants shall be
carried forward into the Participants Account under a
successor plan, if any, or shall be promptly refunded and
certificates for all Shares credited to a Participants
Investment Account shall be forwarded to him or her.
D-6
|
|
24. |
Governmental Regulations. |
(a) Anything contained in this Plan to the contrary
notwithstanding, the Company shall not be obligated to sell or
deliver any Share certificates under this Plan unless and until
the Company is satisfied that such sale or delivery complies
with (i) all applicable requirements of the governing body
of the principal market in which such Shares are traded,
(ii) all applicable provisions of the Securities Act of
1933, as amended, (the Act) and the rules and
regulations thereunder and (iii) all other laws or
regulations by which the Company is bound or to which the
Company is subject.
(b) The Company (or an Affiliate) may make such provisions
as it may deem appropriate for the withholding of any taxes or
payment of any taxes which it determines it may be required to
withhold or pay in connection with any Shares. The obligation of
the Company to deliver certificates under this Plan is
conditioned upon the satisfaction of the provisions set forth in
the preceding sentence.
|
|
25. |
Repurchase of Shares. |
The Company shall not be required to repurchase from any
Participant any Shares which such Participant acquires under the
Plan.
D-7
|
|
|
|
|
VOTE BY INTERNET
www.proxyvote.com
Use the Internet to transmit your voting instructions and for
electronic delivery of information up until 11:59 P.M. Eastern
Time the day before the cut-off date or meeting date. Have your proxy
card in hand when you access the web site and follow the instructions
to obtain your records and to create an electronic voting instruction
form. |
|
9197 SOUTH PEORIA STREET
ENGLEWOOD, CO 80112 |
|
ELECTRONIC DELIVERY OF
FUTURE SHAREHOLDER
COMMUNICATIONS If you
would like to reduce the costs incurred by TeleTech Holdings, Inc. in
mailing proxy materials, you can consent to receiving all future
proxy statements, proxy cards and annual reports electronically via
e-mail or the Internet. To sign up for electronic delivery, please
follow the instructions above to vote using the Internet and, when
prompted, indicate that you agree to receive or access shareholder
communications electronically in future years. |
|
IMPORTANT NOTICE
REGARDING DELIVERY OF SECURITY HOLDER DOCUMENTS (HH) AUTO DATA
PROCESSING INVESTOR COMM SERVICES ATTENTION: TEST PRINT 51 MERCEDES
WAY EDGEWOOD, NY 11717 |
|
VOTE BY PHONE
1-800-690-6903 Use
any touch-tone telephone to transmit your voting instructions up
until 11:59 P.M. Eastern Time the day before the cut-off date or
meeting date. Have your proxy card in hand when you call and then
follow the instructions.
VOTE BY
MAIL Mark, sign
and date your proxy card and return it in the postage-paid envelope
we have provided or return it to TeleTech Holdings, Inc., c/o ADP, 51
Mercedes Way, Edgewood, NY 11717. |
|
|
|
PLEASE SIGN, DATE AND
RETURN PROMPTLY IN THE ENCLOSED ENVELOPE.
|
|
|
|
|
|
|
123,456,789,012.0000 |
|
|
|
4
|
|
000000000000
|
A/C |
1234567890123456789 |
|
|
PAGE 1 OF
2
|
TO VOTE, MARK BLOCKS BELOW
IN BLUE OR BLACK INK AS
FOLLOWS: x
TELTH1 KEEP
THIS PORTION FOR YOUR RECORDS
DETACH AND RETURN THIS
PORTION ONLY
THIS PROXY CARD IS VALID ONLY WHEN SIGNED AND DATED.
|
|
|
|
|
|
|
|
|
|
|
|
|
TELETECH HOLDINGS, INC. |
|
|
|
|
|
|
|
|
|
The Board of Directors
recommends a vote FOR all Board of Directors nominees, FOR
Proposals 2 and 3 and AGAINST Proposal 4. |
|
02
0000000000
376229308468 |
|
|
|
|
|
|
For |
|
Withhold |
|
For All |
|
To withhold authority to
vote for any individual
|
|
|
1.
|
|
Election of Directors:
|
|
All |
|
All |
|
Except |
|
nominee(s), mark
FOR ALL EXCEPT and |
|
|
|
|
NOMINEES:
01) KENNETH D. TUCHMAN, |
|
|
|
|
|
|
|
write the nominees
name on the line below. |
|
|
|
|
02) JAMES E. BARLETT, 03) WILLIAM A. LINNENBRINGER, 04) RUTH C. LIPPER,
05) SHRIKANT MEHTA, 06) SHIRLEY YOUNG. |
|
o
|
|
o
|
|
o
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Vote on Proposals |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
For |
|
Against |
|
Abstain |
|
|
|
For |
|
Against |
|
Abstain |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2.
|
|
Amendment to TeleTech
Holdings, Inc. Employee Stock Purchase Plan. |
|
o
|
|
o
|
|
o
|
|
4.
|
|
Shareholder proposal |
|
o
|
|
o
|
|
o
|
|
|
|
3.
|
|
Ratification of the
appointment of Ernst & Young LLP as the Companys
independent auditor. |
|
o
|
|
o
|
|
o
|
|
This proxy when properly
executed will be voted in the manner directed herein. If no direction
is made, the proxy will be voted FOR all of the Board of
Directors nominees, FOR Proposals 2 and 3 and
AGAINST Proposal 4. |
|
|
|
Note:
|
|
Please sign exactly as your
name or names appear on this Proxy. When shares are held jointly,
each holder should sign. When signing as executor, administrator,
attorney, trustee or guardian, please give full title as such. If the
signer is a corporation, please sign full corporate name by duly
authorized officer, giving full title as such. If signer is a
partnership, please sign in partnership name by authorized person. |
|
|
|
For comments, please check
this box and write them on the back where indicated |
|
|
|
o
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Yes |
|
No |
|
|
|
|
|
|
|
|
|
Yes |
|
No |
|
|
HOUSEHOLDING ELECTION
Please indicate if you |
|
|
|
|
|
|
|
|
|
|
|
|
|
consent to receive certain future
investor communications in |
|
|
|
|
|
|
|
|
|
|
|
|
|
a single package per household |
|
o
|
|
o
|
|
Please indicate if you
plan to attend this meeting
|
|
|
o
|
|
o
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
123,456,789,012 879939106 |
|
|
Signature (PLEASE SIGN
WITHIN BOX) |
|
Date |
|
|
P09846 |
|
|
Signature (Joint
Owners) |
|
Date |
|
35 |
ADMISSION TICKET
ANNUAL MEETING OF STOCKHOLDERS OF
TELETECH HOLDINGS, INC.
May 24, 2005
10:00 a.m. MDT
TeleTechs Headquarters
9197 South Peoria Street
Englewood, CO 80112
1-800-TELETECH
Please date, sign and mail
your proxy card in the
enclosed envelope as soon as possible.
Please detach and mail in the envelope
provided.
This Proxy is Solicited on Behalf of The Board of
Directors of
TELETECH HOLDINGS, INC.
The undersigned, having received Notice of Annual
Meeting and Proxy Statement, hereby appoints KENNETH D.
TUCHMAN and CHRISTY T. OCONNOR, and each of them,
proxies with full power of substitution, for and in the name of
the undersigned, to vote all shares of Common Stock of
TELETECH HOLDINGS, INC. owned of recorded by the
undersigned at the 2005 Annual Meeting of Stockholders to be
held at TeleTechs headquarters located at 9197 South
Peoria Street, Engelwood, CO 80112 on May 24, 2005 at
10:00
a.m. local time, and any adjournments or postponements thereof,
in accordance with the directions marked on the reverse side
hereof. The proxies, or each of them, in their or his or her
sole discretion, are authorized to vote for the election of a
person nominated to the Board of Directors if any nominee named
herein becomes unable to serve or if for any reason whatsoever,
another nominee is required, and the proxies, or each of them,
in their or his or her sole discretion are further authorized to
vote on other matters which may properly come before the 2005
Annual Meeting and any adjournments or postponements thereof.
You are encouraged to specify your choices by
marking the appropriate boxes (SEE REVERSE SIDE), but you need
not mark any boxes if you wish to vote in accordance with the
Board of Directors recommendations. The proxies cannot
vote these shares unless you sign and return this
card.
(If you noted Comments above, please mark
corresponding box on the reverse side.)
(Continued and to be signed on the reverse
side)