UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 OR 15(d) of The Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): May 12, 2011
APAC Customer Services, Inc.
(Exact name of registrant as specified in its charter)
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| Illinois
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0-26786
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36-2777140 |
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(State or other jurisdiction
of incorporation)
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(Commission File Number)
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(IRS Employer Identification No.) |
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2201 Waukegan Road, Suite 300,
Bannockburn, Illinois
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60015 |
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(Zip Code) |
Registrant’s telephone number, including area code: 847-374-4980
Not Applicable
(Former name or former address, if changed since last report.)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
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Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) |
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Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) |
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Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) |
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Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) |
Item 7.01 Regulation FD Disclosure.
On May 12, 2011, senior management of APAC Customer Services, Inc. (the “Company”) held a
conference call to discuss the Company’s financial results for the first fiscal quarter
ended April 3, 2011. A copy of the transcript of that teleconference and the
accompanying Power Point presentation are attached hereto as Exhibits 99.1 and 99.2
respectively and are incorporated in this filing in their entirety.
This document contains forward-looking statements within the meaning of the Private Securities
Litigation Reform Act of 1995. Generally, forward-looking statements include expressed
expectations, estimates and projections of future events and financial performance and the
assumptions on which these expressed expectations, estimates and projections are based.
Statements that are not historical facts, including statements about the beliefs and
expectations of the Company and its management are forward-looking statements. All
forward-looking statements are inherently uncertain as they are based on various expectations
and assumptions about future events, and they are subject to known and unknown risks and
uncertainties and other factors that can cause actual events and results to differ materially
from historical results and those projected. Such statements are based upon the current beliefs
and expectations of the Company’s management. The risks included below are not exhaustive. The
Company intends its forward-looking statements to speak only as of the date on which they were
made. The Company expressly undertakes no obligation to update or revise any forward-looking
statements as a result of changed assumptions, new information, future events or otherwise.
The following factors, among others, could cause the Company’s actual results to differ from
historic results or those expressed or implied in the forward-looking statements: its revenue is
generated from a limited number of clients and the loss of one or more significant clients or
reduction in demand for services could have a material adverse effect on the Company; the
performance of its clients and general economic conditions; its financial results depend on the
ability to effectively manage production capacity and workforce, the terms of its client
contracts; its ability to sustain profitability; its availability of cash flows from operations
and compliance with debt covenants and funding requirements under the Company’s credit facility;
its ability to conduct business internationally, including managing foreign currency exchange
risks and changes to laws in other countries; its principal shareholder can exercise significant
control over the Company; and its ability to attract and retain qualified employees; the
potential for downward pricing pressures in its industry and other competitive factors; changes
to government regulations; the effect of rapid technology changes; acts of God; political
instability or other events outside its control; and the impact from unauthorized disclosure of
sensitive or confidential client or customer data.
Other reasons that may cause actual results to differ from historic results or those expressed
or implied in the forward-looking statements can be found in the Company’s Annual Report on Form
10-K for the fiscal year ended January 2, 2011 and its subsequent filing on Form 10-Q for the
fiscal quarter ended April 3, 2011. Our filings are available under the investor relations
section of our website at http://www.apaccustomerservices.com and on a website maintained by the
SEC at http://www.sec.gov.
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits.
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| Exhibit |
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Description |
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99.1 |
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Transcript of May 12, 2011 Earnings Teleconference |
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99.2 |
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Power Point Presentation for May 12, 2011 Earnings Conference Call |