SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of
the Securities Exchange Act of 1934
Date of Report (date of earliest event reported): June 20, 2002
THE SERVICEMASTER COMPANY
(Exact name of registrant as specified in its charter)
DELAWARE 1-14762 36-3858106
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(State or Other Jurisdiction of (Commission File Number) (I.R.S. Employer
Incorporation or Organization) Identification No.)
2300 WARRENVILLE ROAD, DOWNERS GROVE, ILLINOIS 60515
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(Address of Principal Executive Offices) (Zip Code)
Registrant's telephone number, including area code: (630) 271-1300
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NOT APPLICABLE
(Former Name or Former Address, if Changed Since Last Report)
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ITEM 5. OTHER EVENTS
The Company has updated the following Key Performance Indicators that were
included in the Company's first quarter earnings release. The Company will be
discussing these metrics in an investors conference on June 20, 2002.
KEY PERFORMANCE INDICATORS
AS OF MAY 31,
2002 2001
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TRUGREEN -
Growth in Full Program Contracts 1% -2%
Customer Retention Rate 64.2% 62.4%
TERMINIX -
Growth in Pest Control Customers 12% 15%
Pest Control Customer Retention Rate 77.3% 76.1%
Growth in Termite Customers 8% 20%
Termite Customer Retention Rate 90.1% 88.5%
AMERICAN HOME SHIELD -
Growth in Warranty Contracts 15% 10%
Customer Retention Rate 52.9% 50.9%
Note: The customer retention rates are presented on a rolling,
twelve month basis.
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SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, as
amended, the registrant has duly caused this report to be signed on its behalf
by the undersigned hereunto duly authorized.
THE SERVICEMASTER COMPANY
Date: June 20, 2002 By: /S/ STEVEN C. PRESTON
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Steven C. Preston
Executive Vice President and
Chief Financial Officer
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